At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Primary Function/General Purpose of Position** The Guest Service Coordinator (GSC) will manage house operations and guest relationship during his/her shifts. The GSC is the primary interface with guests, volunteers, general community and St. Mary’s Hospital staff while on duty. **Employment Qualifications** + High school diploma required. Bachelor’s degree preferred. + Experience or interest in hospitality management or human services field + Interpersonal skills to effectively communicate with people of varying backgrounds. + Ability to meet people easily and relate to them in an open, compassionate manner. + Ability to work independently with minimal supervision + Ability to use personal computers and related software applications + Ability to analyze and interpret guest needs and offer appropriate solutions + Ability to make evaluative judgments + Ability to develop and maintain recordkeeping systems and procedures **Essential Job Functions** + Maintains current knowledge of the history, mission and goals of Bon Secours and the Evelyn D. Reinhart Guest House. + Serves as internal and external liaison and provides problem resolution for guest services issues. + Analyzes and interprets guest needs, and makes recommendations to the house supervisor/manager for new or modified programs and services. + Coordinates programs and activities as directed, which will include soliciting community support to orchestrate these programs and activities, coordination with donors providing support to the house, stewardship, and strong written and oral communication with community donors. + Monitors and maintains a safe, clean facility -- both inside and out. Makes recommendations to the House Supervisor/Manager for needed repairs. + Assists in the training, coordination and supervision of volunteers. + Processes reservations and referral as required for incoming guests. + Check families in and check out of the facility to include explanation and clarification of policies and procedures and orientation tours. + Assist families with hotel reservations when overbooked. + Collaborate with care managers, nurses, hospitalists, physicians, patient advocates and pastoral care to address family needs, issues and concerns. + Assure timely communication with guests regarding changes in schedules and/or activities. + Prepare a brief report of activities during coverage to allow seamless service to guests and transfer of information between shifts. + Ensure facility common areas are neat and orderly and complete additional housekeeping services as directed. + Serve as an ambassador for the Evelyn D. Reinhart Guest House by maintaining a professional and knowledgeable demeanor for families, volunteers, and groups. + Maintains professional and caring relationship with families, community, and hospitals. **Other Job Functions** Other duties as assigned by the House Supervisor/Manager of the Evelyn D. Reinhart Guest House. **V.Working Conditions** + _Works in a normal office environment where there is no physical discomfort due to dust, dirt, noise and the like._ **Office Equipment Used** _Telephone, a copier, a computer (keyboard, screen, printer)_ **Physical Requirements/Hazards** Regularly required to sit and talk or listen. Must be able to hear alarms and telephone. Must have manual dexterity to use hands to finger, handle, or feel and reach with hands and arms. Must be able to walk and maneuver around the house. Must be able to occasionally lift and/or move about 20 pounds. **Activity** **Some** **Freq** **Work Position %** Lift 0-50 lbs. X Sitting 20% Carry 0-50 lbs. X Walking 40% Push 0-50 lbs. X Standing 40% Pull 0-50 lbs. X Stoop, Kneel N/A Crawl N/A Climb N/A Balance N/A **Physical Requirements** **Hazards** _Mark with an X if this is a physical requirement for this job._ _Mark with an X if this is a potential hazard for this job._ X Manual dexterity (eye/hand coordination) X Use of Latex Gloves X Perform shift work Exposure to toxic/caustic/chemicals/detergents Maneuver weight of patients Exposure to moving mechanical parts X Hear alarms/telephone/tape recorder Exposure to dust/fumes Reach above shoulder Exposure to potential electrical shock Repetitive arm/hand movements Exposure to x ray/electromagnetic energy Finger Dexterity Exposure to high pitched noises Color Vision Exposure to communicable diseases Acuity – far Blood born pathogen exposure Acuity – near Gaseous risk exposure Depth perception On Call **Notice of Employment At Will** This document does not create an employment contract, and employment with Bon Secours Health System is "at will." Nor is this document an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the essential and non-essential functions of the job at any time or require that other or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, Workload, rush jobs or technical developments). Management will attempt to give reasonable notice prior to revising a job function or requiring performance outside of this description. Bon Secours Mission, Values, Customer Orientation and Continuous Quality Improvement Focus It is the responsibility of all employees to learn and utilize continuous quality improvement principles in their daily work. Consistent with the Company’s Code of Conduct, all employees are responsible for extending the mission and values of the Sisters of Bon Secours by understanding each customer, treating each patient, staff member, and community in a dignified manner with respect, kindness, and understanding and subscribing to the organization's commitment to quality and service. Many of our opportunities reward* your hard work with: Comprehensive, affordable medical, dental and vision plans Prescription drug coverage Flexible spending accounts Life insurance w/AD&D Employer contributions to retirement savings plan when eligible Paid time off Educational Assistance And much more *Benefits offerings vary according to employment status All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com