Job Summary:

The purpose of a Lead is to provide direct leadership and supervision to the Guest Services Staff, ensuring departmental and park goals are achieved. This position is accountable for delivering a superior Guest experience, while enforcing all park policies and procedures.

Job Duties:

Assists Guest Services supervisors with day-to-day operation of the department. Provides supervision, training, and development of team members. Handles guest concerns and responds to guest comments within standard timelines, including communications by phone, chat, email and additional web-based sources. Ensures teams are proactively guest friendly and that guest first standards are followed and enforced Ensures that all guest and employee areas maintain a standard of excellence for cleanliness at all times Ensures teams provide fast service; consistently achieving a prompt resolution for guest inquiries Ensures compliance with safety standards Personally provides friendly, clean, fast, and safe service for guests and teams Performs all other tasks and duties as assigned

Minimum Qualifications:

Must be at least 16 years of age. Park experience preferred Strong communication skills, computer proficiency, and creative thinker Ability to handle multiple situations simultaneously and meet deadlines in an efficient manner Excellent motivational, leadership, and team-building skills Must be able to work a flexible schedule including nights, weekends, holidays, and extended hours when needed Ability to stand for extended periods of time, walk the park on a continual basis, and work outside in varying weather conditions High School diploma and some college preferred

 

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