At Loews Hotels at Universal Orlando, our team members get to make a difference and have fun every day. Our world-class team brings to life the incredible, award-winning hotels located at Universal Orlando Resort.

Named one of Central Florida’s Top Workplaces and one of America’s Best-in-State Employers by Forbes, we are committed to our “power of we” culture.

Are you looking for a place where you can bring your authentic self to work every day and be able to connect, engage and delight?

We offer excellent benefits and perks including one free meal per shift and free theme park access.

We have a dynamic culture that makes every day interesting, challenging, fulfilling and fun.

We embrace diversity at our core and offer the opportunity for all team members to reach their potential.

We invest in training and development opportunities for all team members.

We promote social responsibility by being a good neighbor in the community.

We care for you, just as we care for others.

About Hard Rock Hotel

Join the band and deliver show-stopping service at one of the coolest hotels on the planet, designed as a rock star’s mansion.

Job Specific

Coordinates the exceptionally professional and seamless welcome, registration, luggage handling, and escort to room for guestsCoordinates pre-blocking of rooms for guests arriving with special requestsManages the hotel’s “Ready Room” program to ensure either the immediate availability or rapid provision of clean and ready rooms for arriving guestsManages the pre-registration, remote arrival and rooming of all group guestsCoordinates the assembly of package collaterals and ticket media for package guestsOversees pre-registration, amenities delivery, and airport pick-up and transfer to hotel for VIP guestsEnsures communication of VIP arrival to Manager on Duty who welcomes VIP’s and provides escort to roomResponsible for maximizing hotel occupancy from walk-in guests in accordance with hotel yield management policiesResponsible for the resolution of room status discrepancies with the housekeeping departmentEnsures the prompt satisfaction of guest requests and the exceptionally professional and courteous resolution of guest complaintsMonitors hotel credit limit reports, taking action on any accounts which require immediate settlementMonitors the daily pace of guest arrivals and departuresChecks the status of all Out-of-Order rooms on a daily basisEnsures adherence to department and Loews Hotels guidelines, policies, and proceduresEnsures full compliance by department with hotel security proceduresAct as a liaison between group contacts and Conference Management department to provide group transportation arrangementsParticipates in pre-convention meetingsAssists with preparation of annual department budgetManages department costs and updates budget if operational forecasts change significantlyEvaluates changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returnsInterviews, hires, and provides training for Guest Services personnelCoordinates the distribution of hotel information to Guest Services employees and the maintenance of all Guest Services logsEvaluate individual employee training needs and requirements for advancementPrepares weekly schedulesConducts daily department pre-shift meetings and monthly department meetingsResponsible for the accurate recording and submittal of payroll informationPrepares reports as required – example: monthly rebate analyses, etc.Other duties as assigned

General

Promotes and applies teamwork skills at all timesNotifies appropriate individual promptly and fully of problems and/or unusual matters of significanceIs polite, friendly, and helpful to guests, management and fellow employeesExecutes emergency procedures in accordance with hotel standardsComplies with required safety regulations and proceduresAttends appropriate hotel meetings and training sessionsMaintains cleanliness and excellent condition of equipment and work areaComplies with hotel standards, policies and rulesRecycles whenever possibleRemains current with hotel information and changesComplies with hotel uniform and grooming standards