**JOB SUMMARY** In conjunction with the Rooms Division Manager, responsible for the leadership, training, and daily supervision of the above listed positions. Address Guest complaints and inquiries; Direct liaison with Housekeeping and Maintenance department on daily and forecasted occupancy levels and all guest matters. Prepare monthly forecast and variance report with GM/Hotel Manager oversight. Salary range $63,000 - $68,000 w/bonus plan **EXPERIENCE** + 2 year degree/diploma from an accredited college or university or equivalent additional experience. + 3 or more years supervisory experience in Guest Services. + CPR/First Aid preferable. **CORE RESPONSIBILITIES** + Manage day-to-day operations of the Front of House Departments including a daily review of room availability to maximize revenue and occupancy. + Schedule/plan work assignments for the department and supervise staff. + Ensure that all Guest Service Ambassadors follow established guidelines including cash handling, key control and any Sarbanes Oxley guidelines that have been established by operations at Team Headquarters. + Participate in revenue management calls with SMR colleagues; lead property tactics with GM/Hotel Manager support. + Audit all cash banks in the department on a weekly basis. + Prepare and conduct performance evaluations for each team member on an annual basis. + Prepare monthly forecast and variance reports; address key areas of opportunity with GM/Hotel Manager support. + Perform other duties as assigned. \#LI-CW1 Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture