Description UCLA Health's Tiverton, Health & Wellness Hotel is seeking to hire a full-time Guest Service Representative to join our team! The Tiverton is a 100-room hotel designed to meet the need of UCLA Health patients and their families. Our mission is to provide each of our guests all the comfort and warmth of a 'home away from home' by providing a calm environment, promoting health and wellness initiatives, and making guest experiences memorable. As a Guest Services Representative, you will support our mission by operation a 24-hour front desk to assist with the administrative and concierge duties for the front house operations. Primary duties include: + Front desk duties (Answering phones, greeting guests, check-in/out, etc.) + Handling guest accounting including billing, deposits, and recharges + Handle concierge services + Coordinating requests with Housekeeping, EVS, and Maintenance + Participate and help guests with health and wellness events + Other duties as assigned Please note: This position will primarily work the evening shifts on weekdays, weekends, and holidays. Shifts may vary to accommodate operational needs. Various Shifts may include: + 6:00am-2:30pm + 9:30am-6:00pm + 2:00pm-10:30pm + 10:15pm-6:15am Salary range: $25.60/hr - $36.33/hr Qualifications Prior experience working in the service industry Ability to work in a team capacity to accomplish department goals and objectives, while motivating others to work together as a team Demonstrated experience in working in high-volume public contact setting (including customer service, team building, problem solving, and service recovery) Skill in prioritizing assignments and multi-tasking to complete work Ability to write memos, letters, and routine email correspondence Interpersonal skills to communicate, work diplomatically, and interact with hotel guests and staff Working knowledge of Microsoft Office (Outlook, Excel, Word, etc) Ability to work accurately with numbers and knowledge of cash handling procedures Ability to perform basic physical tasks and lift up to 25-50lb Ability to speak Spanish, Mandarin, or other language (preferred) UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.