Position Summary:

To serve Nothing Bundt Cakes guests both in person and over the phone with creative 

solutions in a warm and welcoming environment. Guest Service Representatives will also 

perform side work duties for the crafting department, some light cleaning, and some clerical 

duties. 

Requirements:

Possess a strong sense of teamwork  Ability to follow instructions  Has integrity  Takes initiative Fits the Nothing Bundt Cakes Culture Has the ability to work well under pressure  Outgoing and friendly personality  Ability to multitask while paying special attention to detail  Strong sales ability  Genuine care of others needs Ability to work with a sense of urgency 

Responsibilities may include but are not limited to: 

Abide by all NBC policies and procedures Uphold NBC's image and brand Assist other departments when necessary  Introduce walk-in guests to our bakery and our products with a guest tour  Assist guests with walk-in orders while using creative solutions  Suggest balloon sales, show porcelain items, and up-sell with candles and cards Assist phone guests by placing incoming  orders Give cake presentations while performing quality control tests Operate & balance (POS) point of sale with accuracy and efficiency  Gather guests email addresses  Keep samples available during all hours of operation  Maintaining a strong knowledge of NBC's products, prices, and promotions Keep retail area clean, swept, neatly merchandised,  Dust all retail surfaces twice per week, including all counter tops, and POS stations Duties assigned by crafting department such as fluffing bows and making design pieces. Track inventory and commission sales