Overview The Guest Service Representative staffs and leads all operations of the Front Desk in the WakeMed Heart Center Inn. Responsibilities include registration of guests, check-in/check-out process, arranging for special guest accommodations, coordination with other WakeMed departments and physician's offices regarding guest needs, guest billing, and daily operations of the WakeMed Heart Center Inn. Department Description Serving the community since 1961, WakeMed Health & Hospitals is the leading provider of health services in Wake County. With a mission to improve the health and well-being of our community, we are committed to providing outstanding and compassionate care. For more information, visit www.wakemed.org. EOE Licensure Basic Life Support Required - Within 1 Year of Hire Education Associate's Degree Hotel/Hospitality Management Required - Or High School Diploma or Equivalent Required - With Equivalent Experience Experience 2 Years Customer Service Required - Or Equivalent Education Requirement