At BayCare, we are proud to be one of the largest employers in the Tampa Bay area. Our network consists of 16 community-based hospitals, a long-term acute care facility, home health services, outpatient centers and thousands of physicians. With the support of more than 30,000 team members, we promote a forward-thinking philosophy that’s built on a foundation of trust, dignity, respect, responsibility and clinical excellence.

The Guest Services Supervisor is responsible for the day-to-day functions of the Guest Services team across multiple campuses and in coordination with multiple departments. Responsibilities include:

Position Details:

Facility: St. Anthony's HospitalLocation: St. Petersburg, FLStatus: Full Time, hourlyShift Hours: 7:30AM - 4:00PM - May VaryWeekend Work: OccasionalOn Call: No

Responsibilities include: 

Supervises team members by overseeing the daily assignments and dutiesMonitors team member performance, attendance, behavior, customer service and technical skillsEnsures staffing needs are metResolves customer service concerns/complaintsMakes regular rounds to all services and monitors workflow efficiencyInvestigates and resolves patient concerns/complaintsMonitors team communication, team goals, and s patient access-related metricsCoaches and counsels team members as neededPerforms other duties as assigned

This position may cover multiple campuses, including St. Anthony's, Morton Plant, Mease Countryside, Mease Dunedin and North Bay Hospital. Additional locations may be added as needed. 

BayCare offers a competitive total reward package including: 

Benefits (Health, Dental, Vision) Paid time off Tuition reimbursement 401k match and additional yearly contribution Yearly performance appraisals and team award bonus Community discounts and more AND the chance to be part of an amazing team and a great place to work! 

Minimum Qualifications:

Required Experience 

3 years - Lead Role in a related field4 years - Related experience in lieu of AssociatesEducation:
Associate'sHigh School Diploma with 4 years of related experience 

Equal Opportunity Employer Veterans/Disabled