Location: Salt Lake City, Utah
Snowbird is situated in the middle of the Wasatch Mountain Range and is not only home to awe-inspiring views and mighty terrain, it is also home to employees equally as remarkable. Snowbird is continually looking for the best, those who share a passion for these mountains and the outdoors. Snowbird is a unique resort with distinct summer and winter seasons and offers full-time, part-time and seasonal positions.
The Guest Service Supervisor will work inside the Mountain Center in the Snowbird Center, overseeing the small team of Guest Service Associates to assure we are meeting the needs of every guest and pairing each with the best fitting product or service Snowbird has to offer. The Guest Service Supervisor will be expected to help with daily and ongoing oversight tasks related to the Mountain Center and the team, including scheduling, training, employee recognition, and various operational needs. The Supervisor will be trained in a variety of programs and sales software to have the ability to sell all Snowbird products from their location as guest volume necessitates. As a member of the Resort Guest Services team, the Guest Service Supervisor will be provided with information relating to all aspects of Snowbird Ski and Summer Resort and expected to share this knowledge with guests at every interaction. This role requires quick and effective communication and sales techniques, as well as advanced problem resolution and an exceptional managerial skillset.
WHAT YOU’LL DO
Oversee a small team of Guest Service Associates within the Mountain Center.Report to the Guest Service Manager with feedback, concerns, and ideas for improvement.Identify the best Snowbird product available to meet the needs of each guest.Work with a variety of sales and software programs to sell available products and book reservations/services for guests.Maintain the Mountain Center space to provide a welcoming and positive environment for every guest.Acknowledge and resolve any guest service or safety concerns brought to your attention. Acknowledge and resolve guest service or safety concerns escalated from Guest Service Associates.Provide information about Snowbird resort to guests on a constant basis, answering questions accurately and providing resources as appropriate.Promote Snowbird’s full range of products by encouraging guests to challenge themselves on a progressive path in a safe and exciting manner.Work with your Snowbird teammates in a variety of departments to ensure a seamless guest experience.In summer, oversee and maintain the Wasatch Mine and Austin Fishing Pond daily and weekly, including product ordering, revenue analysis, physical maintenance, and general cleanliness.WHAT YOU NEED TO GET THE JOB DONE
Strong guest service skills. Previous work in manger or supervisory position within guest or customer services, concierge, valet, resort sales, or similar guest-facing role preferred.This is a high energy job with constant interactions with guests. Team members should be able to multi-task, maintaining a kind and confident demeanor while processing requests and sales transactions.Role requires the ability to solve problems that arise, without constant supervision from management team. Associates should be prepared to acknowledge issues and respond to guests with positive solutions.A willingness to quickly and efficiently pair guests with services and products to suit their needs.Basic computer skills and familiarity with sales platforms such as RTP, Flaik, and Square are a plus.Eagerness to learn new skills and embrace a constantly changing environment are encouraged.Strong communication skills.Able to lift up to 40 pounds.At least 18 years of age.WORK SCHEDULE
Full-time position available.Daily schedule: 8 am to 4 pm – winter, 10 am to 6 pm – summer. Variable hours in spring/fall.Must be available to work weekends and holidays.WORKING CONDITIONS
May experience unusual stress from high business volumes, deadlines, continual work with public, winter conditions, snow night requirements and commuting to/from Snowbird.Must be able to stand for long periods of time.Will be required to work outdoors involving exposure to cold, sun and other extreme weather conditions.Work is subject to frequent interruptions, making continuity and accuracy difficult. Frequent exposure to noise and high guest volume.bird jobs
Snowbird is proud to be an equal-opportunity employer. We do not stand for discrimination or harassment of any kind. Further, we stand for diversity of thought, background, race, sexual orientation, gender and belief. Whether you are looking for full-time, part-time, seasonal, multi-seasonal or year-round employment, Snowbird provides a dynamic and friendly environment with many great benefits and perks.
If you are passionate about the outdoors, check out our open positions and apply online today!