A Guest Services Supervisor supports the Front Office Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.

\n

What will I be doing?

\n

As a Guest Services Supervisor, you will support the Front Office Manager to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Guest Services Supervisor contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

\n\nAssist with the overseeing of the entire Front Office operation to maintain high standards\nSeek Guest feedback and make operational improvements\nEnsure regular and important Guests are recognized and that the Reception department operates with a sales attitude and promotes the hotel brand's loyalty scheme\nMaximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities\nSet Reception departmental targets and objectives, work schedules, budgets, policies, and procedures\nMonitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork\nEnsure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices\nMaintain good communication and working relationships with all hotel departments\nMonitor staffing levels to meet cover business demands\nManage staff performance issues in compliance with company policies and procedures\nAssist in the recruiting, managing, training and developing the Reception Team\nAct in accordance with policies and procedures when working with front of house equipment and property management systems\nAssist with other departments, as necessary \n

What are we looking for?

\n

Guest Services Supervisors serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

\n\nPrevious supervisory experience in Guest Services within the hotel/leisure/retail\nHigh level of IT proficiency\nHigh level of commercial awareness and sales capabilities\nExcellent leadership, interpersonal and communication skills\nAccountable and resilient\nCommitment to delivering a high level of customer service\nAbility to work under pressure\nExcellent grooming standards\nFlexibility to respond to a variety of work situations\nAbility to work on your own and as part of a team\n\n

What will it be like to work for Hilton?

\n

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

\n