SUMMARY:

The primary focus of the Global Workforce Management Operations Analyst is to provide varying levels of data gathering, analysis and reporting for the performance of routine operational, quality, and financial processes. Responsible for extracting, aggregating, and analyzing various types of data and performance metrics identifying trends, leading indicators, or issues.  In addition, the Global Workforce Management Operations Analyst will provide support in researching and resolving complex billing issues.   This position requires language proficiency in English.

 

RESPONSIBILITIES:

Operations Support, Data Analysis & Reporting Provide support to GWFM teams for operational, quality, or financial processes Assist GWFM teams with researching, resolving, or escalating billing inquiries Generate and distribute weekly financial force backlog reports Monthly review, analysis, and distribution of service performance metrics Establish and govern routine process and procedures including auditing and controls to manage financial targets Report development, management, and analysis as needed to support operations performance, quality, or financial goals Extract data from multiple sources and tools to support routine audits and analysis of operational, quality, and financial data Assists in presentation preparation on performance metrics and business results Partner with Key Stakeholders, Corporate teams, and Business Partners to align on business priorities and drive effective solutions/execution Participate in business transformation projects and other small projects as assigned

 

 

 

 

 

QUALIFICATIONS:

 

1.

Education:

 

Bachelor’s Degree or Equivalent in Education & Experience preferred.

 

2.

Experience:

§  Business Analysis and Acumen: Uses an organized and disciplined problem-solving methodology; can conduct complex analysis and synthesize and simplify information for others, using experience, business knowledge and judgment to offer insight.

§  Excellent process and analytical skills as well as organizational and communication skills

§  Is self-starter, organized, effective problem-solver and able to multitask

§  Must be proficient using Microsoft Office and working knowledge of various operating systems.

§  SQL knowledge and experience with other systems or tools like Tableau, ESDB, Oracle, Financial Force or PlanView a plus

§  Demonstrates basic project management skills.

§  Experience communicating to all levels of associates across various media, including Sr. Management.

§  Ability to function in a flexible, constantly changing environment

 

 

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click https://jobs.adp.com/life-at-adp/ to learn more about ADP’s culture and our full set of values.