DOCUMENT NUMBER:  D001217226

TITLE: QUL.QUAASS.PROF.IV

 

POSITION TITLE:           Quality Manager

POSITION CATEGORY:  Geozone Operations

REPORTS TO (JOB TITLE):           VP Quality

DUAL REPORT             

Job Purpose                                       

The Geozone Quality Manager is responsible for the administration of the organizations Operational Excellence and Performance System (OEPS), implementation and sustainment of the company’s business excellence programs and has the authority over processes affecting service quality. The Quality Professional will provide leadership for the development, implementation, communication and maintenance of the company’s OEPS and support system integrity through the geographical area of responsibility.

 

The Geozone Quality Manager promotes and facilitates service quality in the business and operations in accordance with the organizations business excellence programs and systems within their area. They lead and or assist in root cause analysis investigations in conjunction with the applicable operations manager. As well as ensures auditing of management system to ensure uniformity of implementation and overall effectiveness of management system within the area.

 

Roles & Responsibilities

 

SAFETY, SECURITY & COMPLIANCE

·         Maintains the highest standards of corporate governance, ensuring that all activities are carried out ethically and in compliance with Company’s Security, Compliance & HSE policies, Management System, relevant laws, regulations, standards, and industry practices and complies with the Company’s Rules to Live By

·         Places Quality, Health & Safety, Security and protection of the Environment as core values while never intentionally placing employees, our processes, customers or the communities in which we live and work at risk

·         Seeks continual improvement in Health, Safety, Security & protection of the Environment, taking into account responsible care, process vulnerabilities, public, customer and employee inputs, knowledge and technology and best business practices to exceed customer expectations

·         Supervisors & Managers should demonstrate effective safety leadership for the health and safety arrangements of all subordinates and for any persons visiting them while on the Company premises

 

QUALITY

·         Responsible for being familiar with the Company's Quality policies and takes an active role in the compliance and improvement of Weatherford’s Management System

·         Maintains service quality as immediate priorities when working across all areas of the business and continually seeks areas for improvement

 

OPERATIONS

·         Accountable for the Manufacturing OEPS/API/ISO management system across all locations

·         Accountable for ensuring a regular programme of audits is undertaken across their respective locations under the Company’s OEPS/API/ISO programme including undertaking audits themselves

·         Ensures all audit reports are reviewed and corrective actions undertaken for their respective locations

·         Monitors the manufacturing locations risk management procedures

·         Supports the management of change across their respective locations for processes & procedures that are high risk consequence relative to product and/or service quality impact

·         Ensure supplier quality management protocols are in place including timely critical supplier quality audits

·         Ensures that all incident reporting protocols are followed by all Weatherford entities within the area.

·         Facilitates and assists with solutions of business unit specific systems and tools developed to ensure or enhance employee competence and customer satisfaction.

·         Consolidates, evaluates, and processes the service quality statistical information from all Weatherford entities within the area in an accurate and timely fashion, for roll-up into the Regional / Corporate Quality Health Safety and Environment (QHSE) Department.

·         Continuously monitors for negative trends within QHSE statistical data and reports these to the relevant stakeholders as required

·         Responsible for the development and monitoring for overall data quality of Weatherford Performance Tracking System (WPTS).

·         Review client bids / tenders and provide appropriate input pertaining to service quality requirements

·         Perform various other duties and activities as assigned by supervisor within the physical constraints of the job.

·         Identify risks and opportunities that can affect conformity of products and services are addressed.

·         Ensure the focus on enhancing customer satisfaction is maintained

·         Work with QHSE and Service Delivery to implement new/revised OEPS standards (if required/ applicable).

·         Report on the performance of the Management System and on opportunities for improvement

·         Ensure that the integrity of the Management System is maintained when changes to the processes and procedures are planned and implemented.

·         Interface with Service Delivery personnel on issues relating to service quality in regards to products, services, processes, procedures, and compliance to the OEPS Management System.

·         Demonstrate commitment with respect to customer focus by ensuring that customer and applicable statutory and regulatory requirements are determined, understood and consistently met

 

COMMUNICATION

·         Maintains effective communications with all key stakeholders both internal and where appropriate external

·         Supervisors & Managers should clearly communicate expectations, roles and responsibilities to their reports

 

 

FINANCIAL

·         All employees have an accountability to the organisation to be financially responsible whether they are in charge of a function budget or simply their own expenses

·         Costs incurred should be within approved budget, processed within agreed time frames & following the relevant financial policy and procedure

 

PEOPLE & DEVELOPMENT

·         Employees have a responsibility for developing their own careers within the Company including completing all necessary function, compliance & business standards training to enhance their knowledge, skills and experience

·         Employees should engage on a regular basis with their line manager to discuss their personal performance, objectives and opportunities to enhance their skills and experience to support their career potential

·         Supervisors are expected to actively engaging their employees to support talent management through Weatherford’s performance management process, including but not limited to talent assessments, succession planning & regular coaching opportunities

·         Supervisors should collaborate with Human Resources & Training Development to drive strategies for the recruitment & retention of key personal & to foster an environment that supports the attraction & retention of a high performing talented workforce

 

VISION & LEADERSHIP

·         Demonstrates leadership, ethical behaviour and adherence to Weatherford standards at all times

 

 

Experience & Education

 

REQUIRED

·         Secondary education required

·         Minimum 5 years of experience in quality assurance role

·         Root Cause Analysis Incident Investigation Training

 

PREFERRED

·         Bachelor’s or equivalent preferred

·         American Society for Quality (ASQ) Certification (CQA; CMQ/OE)

·         Industry recognized Training: CQM, CQE, CQA, CRE, CRMP, Lean and ISO certifications are desired

·         Membership of appropriate professional societies

 

Knowledge, Skills & Abilities

 

REQUIRED

·         Experience managing International Organization for Standardization (ISO)/American Petroleum Institute (API) management systems

·         Knowledge of Weatherford products and services

·         Knowledge of Weatherford enterprise systems

·         Knowledge of budgetary process and fiscal responsibility requirements

·         Knowledge of applicable business unit equipment and processes

·         Ability to work self-directed

·         Ability to identify personal and group activities needed to support business unit objectives

·         Ability to manage multiple projects directly or through staff

·         Ability to create a positive and cooperative work environment

·         Ability to read, analyze and interpret common scientific and technical journals, financial reports, and legal documents.

·         Ability to define problems, collect data, establish facts, and draw valid conclusions

·         Strong leadership and team building skills

·         Strong communication skills (verbal and written)

·         Strong computer skills (including knowledge of Microsoft Office)

 

PREFERRED

·         Budget/financial

·         ISO 9001

·         ISO 14001

·         OHSAS 45001

·         API Q2

Travel Requirement: This role may require domestic and potentially international travel of up to:  50-75%

 

JOB DESCRIPTION SCOPE

This job description’s purpose is to offer some details on the scope and depth of the role and its interaction with other roles with the organisation, through a focus on key criteria. It cannot capture the entire scope of the role. The document is generic in nature and offers consistency in role content from the early career level to more senior levels. The Company’s expectation is that the holder of the role understands and accepts that its expectations will be potentially greater from those in more senior roles than those at an early stage of their career. Responsibilities may well be greater and their decisions will have greater impact on the function and organisations performance. The Company reserves the right to amend the content of the job description to better reflect the changing scope of the role with or without notice.

 

HUMAN RESOURCES ADMINISTRATION

CAREER PATH                                                                                  LEVEL

EXECUTIVE                                                                                                                    I - V                      Make Selection

Holds management accountability for a business, division, major geography, corporate function or major corporate sub-function. Develops, establishes & approves long terms strategy for the area managed

MANAGEMENT                                                                                                              I – V                     Make Selection

Achieves goals through the work of others. Responsibilities inc; performance management, merit review, training & development. Focus is on managing others and applying operational or strategic management skills

PROFESSIONAL                                                                                                              I - VII                    Level IV

Applies a theoretical knowledge-base to work in order to achieve goals through own work. Characterised by specific functional expertise, typically gained through formal education. May provide guidance to others using technical expertise

TECHNICAL                                                                                                                    I – V                     Make Selection

Performs technical work, often in support of professional roles. Requires vocational training or the equivalent experience. Performs duties according to established procedures

SUPPORT                                                                                                                      I – V                     Make Selection

Performs clerical or administrative work, requires vocational training or the equivalent experience and performs duties according to established procedures

OPERATIONS                                                                                                                 I – V                     Make Selection

Performs operational, craft or manual tasks. Typically requires vocational training, apprenticeship or equivalent experience. Performs task according to established procedures.

 

GEOZONE ADDENDUMS

The job description template is a generic document designed to improve the quality, consistency and accuracy of the information regarding the Company’s expectations for the position. Individual countries may have some regulatory requirements that are required to be included in the job description. Any specific country requirements are captured in their specific Geozone addendum, which should be issued to the employee with the job description document.