Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

Deployment (DEP) comprises the provision of an end-to-end process for the acquisition, construction, implementation / integration, installation, commissioning, and customer acceptance.

 

Impact

Impact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact.

Scope & Contribution

Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory: Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.

Innovation

Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.

Communication

Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindset

Knowledge & Experience

Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents. Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree.

 

 

Education: Engineering plus Health and Safety Certification (pos graduation) is necessary.

 

Main activities:

Responsible to be trusted advisor on local regulations in Health, Safety and Environment; Accountable for creation of Project H&S Plan and its implementation in line with Nokia and Customer guidelines; Accountable for field staff and subcontractors enablement/training to meet H&S standards in the project; Working close to the Procurement and Project team, supporting them on subcontractor evaluation according to the risk or activities on the field; Responsible for H&S project compliance assurance and governance in customer projects in line with Nokia, contractual and local legal requirements implementation; Leading improvement actions driven through field training, process improvement and other actions with customers & suppliers and improvement achieved. Driven identification of adherence to H&S gaps in the project and co-ordinating corrective actions with relevant stakeholders; Carry out some site inspections to verify in loco if subcontractors are following H&S rules and procedures; Propose an action plan, finding root cause of non-conformities for the continuous improvement.