About Milliman:

Independent for over 70 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world’s most critical and complex issues, including retirement funding and healthcare financing, risk management and regulatory compliance, data analytics and business transformation. 

Through a team of professionals ranging from actuaries to clinicians, technology specialists to plan administrators, we offer unparalleled expertise in employee benefits, investment consulting, healthcare, life insurance, and financial services, and property and casualty insurance. 

Job Summary:

The Benefits Manager should have prior experience in managing a team of 10-15 employees and is responsible for operational tasks associated with health and welfare plans in compliance with plan provisions and should have the ability to function well in a high-paced and at times dynamic environment. The manager should provide SME support to the team and assist in maintaining participant data, client data, testing system functionality, reviewing third party interface, Connections file, Annual enrollment support along with other ongoing activities. The manager will be expected to pursue continued education by taking and passing exams based on Milliman’s education policy.

Duties/Responsibilities:

Performance Management through regular and timely feedback Handling escalations, providing support, and working with team to empower them to do it right the first time Leading end-to-end projects and ensure to meet the desired objectives Lead any process transition activities Lead automation/process improvement projects Demonstrate strong networking capabilities and foster positive relationship with stakeholders Analyze the quality audits reports and suggest process improvements Partner with Client Service Manager in identifying and implementing process efficiencies Drive the practice level initiatives within your team Achieving efficiencies through cross utilization and trainings Formulating strategies to meet team goals Responsible to track and manage the team's SLA Coordinate with Associate Director for any team issues/challenges TNI and training penetration in the team Managing associate engagement Ensure all work product is performed according to Milliman’s peer review/risk level guidelines Provide directions and support to the team for special projects and other tasks as needed example Annual enrollment, Acquisitions and Divestiture. Maintain Dependent data and help the team and driving dependent verification process optimization

Required Skills & Attributes:

Excellent verbal and written communication skills Strong logical, analytical, and problem-solving skills Ability to train, develop, mentor and motivate teams in a challenging and rapidly changing environment Ability to provide and receive feedback in effective manner

Required Skills and Qualifications:

10+ years of relevant experience into H&W employee benefits administration. Minimum 5-7 years of people management experience Bachelor’s/master’s degree in any discipline

 Preferred Skills and Qualifications:

High integrity and discretion to ensure the confidentiality of sensitive client data Certifications in US Benefits would be an added advantage Ability to plan and prioritize tasks and to delegate them when appropriate Excellent time management skills with a proven ability to meet deadlines Team player and actively contributes to their group in order to complete tasks or meet goals Change Management Skills