Our Mission
The Bay Club Company is a hospitality company.
We provide experiences which celebrate a healthy and vibrant lifestyle.   Our Culture
Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call them the "Actions We Live By."   Our Core Values:
Actions We Live By. It's who we are when we step into our full power.
Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.
Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!
Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person--we are a part of a powerful team.
One Team. One Voice. Moving Forward. Together. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.
Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.  
GENERAL SUMMARY
Provides exceptional customer service for the members and guests at The Spa and Salon while enforcing club rules and policies. Customer Service is performed with enthusiasm and friendliness and a willingness to help others.   Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
PRIMARY JOB FUNCTIONS
* Arrive fifteen minutes ahead of your first client to ensure self and job preparedness.
* Leave all personal matters outside the club.
* Assure personal station is exceptionally clean, prepared and stocked with necessary tools per WA state DOL laws.
* All tools must be sanitized and sterilized in accordance with WA state DOL laws.
* Check daily and future schedule for any booking errors and relay to the concierge supervisor for corrections.
* Graciously greet all guests ensuring they have refreshments and have been offered a cutting robe while escorting them to your station for their service.
* Using excellent listening skills in your consultation, determine according to the desires, needs and lifestyle the appropriate plan of action.
* After the consultation clearly communicate the plan of action for their service before continuing.
* Strive for excellence in all services given.
* Throughout appointment, clearly explain all products being used and place them in the
* client's hands whenever possible.
* Prepare all color with scales, not only to reduce waste but to ensure exact replication if possible.
* When applicable, provide guests with chemical consent form and obtain their signature. Perform patch test and have them reschedule for 24-hours or later when necessary.
* Incorporate scalp massage at shampoo bowl.
* Show guests how to use products and to style their hair so that they may reproduce the look at home.
* Take all products you recommend to the front desk; a prescription pad may accompany as well.
* Suggest pre-booking to all clients, advising timing.
* Sincerely thank each guest for their visit.
* Communicate potential issues or concerns with management in a timely manner.
* Work as a team player.
* Flexibility with schedule
* Leave station show ready at the end of each shift.