HALLMARK – Because Connecting With Each Other Has Never Been More Important 

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That’s why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here. Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark’s second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like!

Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We’re seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives–like yours.

What we do and how we do it

Crown Center, one of the nation’s first mixed-use redevelopments, is an 85-acre complex that welcomes more than five million visitors each year. A subsidiary of Hallmark Cards, Crown Center is a ‘city within a city’ – combining hotel, office, retail, residential and entertainment land uses within its boundaries.

 

What your role entails and how you’ll contribute.

At Halls Kansas City, the Halls Store Manager oversees the daily operations of the store.  The position manages and directs the store’s business strategies to achieve company overall business and financial objectives.

 

IN THIS ROLE YOU WILL:

The Halls Store Manager reports to the GMM/Store Director and is responsible for managing most of the store’s retail departments. Reporting to the Halls Store Manager is a Sales Department Manager, an Alterations Manager, a Loss Prevention Manager, and a Concierge/Customer Service Supervisor.

The position is responsible for supporting and establishing a quality store image and the operating philosophy of the store to maintain a competent, well-trained staff which will achieve company financial and business objectives.

The Halls Store Manager is responsible for ensuring that an environment of respect and communication prevails between store line management and other management groups of Halls. Ensure this information is disseminated to sales and other store associates. The incumbent is responsible for directing the merchandise presentation to assure that it meets established store standards.

Assures an atmosphere of excellence in customer service is created that is superior to that of the competition, and that store-wide meetings provide informative data on store-wide sales, credit promotions and procedures, contests, security policies, etc., and all other pertinent matters relating to store personnel. Assure appropriate employee rewards and recognition programs are in place to acknowledge outstanding job performance.

Through a dotted-line reporting with the Human Resources Manager – Crown Center, the Halls Store Manager is responsible for assuring that policies and procedures are implemented and executed, to include but not limited to timekeeping, staffing/recruiting, training, scheduling, and performance management of store personnel.

In conjunction with the Loss Prevention Manager, the Halls Store Manager is responsible for enforcing the store's security and Loss Prevention policies and procedures, protection of the store's physical assets, protection of store employees and their possessions, and other safety/security- related matters.

Through the supervision of the Alterations Manager, the incumbent is responsible for enforcing the policies and procedures of the Alterations Department as well as the timeliness and quality of alterations and other matters.

The Halls Store Manager represents the Hall KC store in community and local retail associations and should always project the image of a high‑quality, service-oriented retail establishment.

 

Now’s your chance to embrace a future with Hallmark—just follow the instructions below to apply.

APPLICATION INSTRUCTIONS:

You must show how you meet the basic qualifications (listed below) in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are Microsoft Word (DOC or DOCX), PDF, HTML, or TXT. 

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc., and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference checks.

BASIC QUALIFICATIONS

The following is required to be considered for this role: 

High School Diploma or GED. Bachelor’s degree in business or a retail-related field or a minimum 5 years’ retail store management experience 5 years’ experience managing and motivating medium to large groups of staff and managers. Previous customer service experience Must be proficient with computer skills Must have experience with MS Word and Excel

 

PREFERRED QUALIFICATIONS

Your application will stand out if you have:

Bachelor’s degree in business or a retail-related field and a minimum 5 years’ retail store management experience preferred. Experiences in sales leadership, sales, decision making, and budget planning and forecasting. Must possess strong interpersonal conflict resolution skills. Merchandising experience preferred.

 

ADDITIONAL DETAILS: 

The Halls Store Manager position is located at the Halls KC retail department store located at the Crown Center Shops. Basic store hours are Mon-Sat 10am - 6pm; Sun 12pm - 5pm Current Fall hours are Mon-Wed, Sat 10am - 6pm; Thu-Fri 10am-7pm; Sun 12pm - 5pm Holiday hours for 2024 are Mon-Thu, 10am - 7pm; Fri-Sat 10am-8pm; Sun 12pm - 6pm. The Halls Store Manager will be expected to work before and/or after the store hours. Must be able to work evenings, weekends, and some holidays. Relocation will not be provided