Hampton Inn Christiansburg  

380 Arbor Dr.  

Christiansburg, VA 24073  

Position Summary  

A Guest Services Representative is responsible for attending to the needs of guests, especially during check-in and check-out, ensuring that guests are 100 percent satisfied.     

Responsibilities   

Providing information to guests about hotel services, facilities, and other amenities     Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.)     Entering/changing reservations information on the computer     Posting charges to guests’ accounts, processing payments from guests, and making corrections to accounts     Informing housekeeping department about room status/availability     Selling rooms to “walk in” customers     Listening and responding to guests’ requests or complaints and communicating these requests and complaints to appropriate team members     Operating hotel switchboard     Cleaning the front desk area     Maintaining daily logs     Balancing shift work and cash drawers     Stocking hotel store with products in an effective and attractive manner     Knowledge of and ability to perform shuttle/van driver responsibilities as needed          

Requirements   

Prior front desk and/or customer service experience is preferred     Customer-service oriented and excellent interpersonal skills     Strong initiative and work ethic     Punctual , reliable, and regular attendance     Strong attention to detail     Ability to work in a fast-paced environment     Excellent communication skills – verbal and written     Knowledge of local geographic area, including businesses/services, attractions, and major roads/highways     Valid driver’s license and Department of Motor Vehicles Report (if applicable)          Must have and maintain a valid driver’s license and meet the required criteria for driving a company vehicle