Position Summary 

The Assistant General Manager is responsible for providing leadership throughout all divisions of the hotel. The AGM is the “Master Recruiter” of the property and leads all efforts in recruitment, hiring, and training. The AGM is considered the “coach” of the property and must be able to motivate and inspire team members to provide outstanding guest services.     

Responsibilities 

Recruiting and Human Resource Management 

Responsible for full-cycle staffing, including recruiting, interviewing, and onboarding for all hotel departments, including food and beverage staff; providing orientation for all new employees.     Monitoring and effectively forecasting hotel’s employee staffing needs     Adhering to all recruitment and hiring guidelines     Completing work schedules for front office department staff in a timely and effective manner     Reviewing and approving employees’ timecards     Enforcing and leading all training and development efforts throughout the hotel     Embracing, enforcing, and promoting the QTR culture to all departments and employees     Embracing and demonstrating the core ideology daily     Maintaining a positive work environment. Treating employees fairly, consistently, and with respect. Recognizing and rewarding excellent performance. Encouraging and promoting teamwork. Setting a positive example for all subordinates.     Conducting and/or participating in regular employee meetings     Effectively delegating projects and duties as needed      

Hotel Operations 

Knowledge of and ability to complete all hotel reports     Has a basic operational knowledge of all departments     Enforcing all safety policies in the hotel and promoting safety through safety committee meetings regularly     Has a strong knowledge of brand standards and programs     Making sound decisions and identifying problems and offering solutions     Demonstrating knowledge of O&R and brand success plans     Ensuring the follow through of O&R     Maintaining daily processes and checklists     Understanding and completing all month end requirements     Ensuring the property is prepared at all times for the quality assurance audit and has full knowledge of all standards for the brand     Organizing and completing daily deposits      

Budgeting and Financial Management 

Operating efficiently under budgetary guidelines     Producing financial reports accurately and on a timely basis as needed     Monitoring and ensuring all cash control procedures are in place      

Customer Service 

Is committed to making every guest happy. Listening and responding promptly to guest complaints and maintaining customer service as a driving philosophy of the property     Providing information to guests about hotel policies, services, and amenities     Responding to requests from guests for assistance and information about the local area (e.g. directions, restaurants, attractions, etc.)      

Community Relations 

Maintaining active involvement in community and industry organizations     Participating in community activities, employee activities, and guest events     Maintaining communication with competitive hotels, Convention and Visitor Bureau, and Chamber of Commerce      

Accounts Receivable and Accounts Payable 

Completing all accounting procedures for the property     Managing A/R and A/P appropriately     Organizing all payables in a timely and effective manner     

Requirements 

Prior supervisory experience is required – prior hospitality experience is strongly preferred    Prior training, recruiting, and onboarding experience is preferred    Strong initiative and work ethic    Punctual , reliable, and regular attendance    Customer-service oriented    Strong attention to detail, multitasking, and organizational skills    Ability to work in a fast-paced environment    Excellent communication skills – verbal and written    Excellent interpersonal skills and relationship building skills    Excellent time and project management skills