Hampton Inn Columbia 

101 Woodcross Dr.  

Columbia, SC 29212  

Position Summary   

The Guest Services Manager is responsible for leading a department that meets and exceeds all guest expectations, especially during check-in and check-out.  

Responsibilities   

Training, developing, and counseling all front desk employees  Completing work schedules for front desk department staff in a timely and effective manner  Conducting regular staff meetings and promoting the QTR culture and the core ideology  Communicating and is knowledgeable of guest satisfaction scores  Operating within budgetary guidelines  Promoting and encouraging team work at all times  Making sound decisions and identifying problems and offering solutions  Demonstrating knowledge of O&R and brand success plans  Providing information to guests about hotel policies, services, and amenities  Responding to requests from guests for assistance and information about the local area (e.g. directions, restaurants, attractions, etc.)  Entering/changing reservations information, posting charges to guest rooms, and selling rooms to customers  Processing payments from guests and reviewing and balancing guest accounts  Informing housekeeping department about room status/availability  Listening and responding to guests’ requests and complaints  Operating hotel switchboard  Maintaining daily logs and balancing shift work and cash drawers  Maintaining front desk department audit standards  Monitoring and maintaining property security  Responsible for purchasing, monitoring, and controlling store inventory    

Requirements   

Prior supervisory experience is preferred  Prior hospitality experience is strongly preferred  Strong initiative and work ethic  Punctual , reliable, and regular attendance  Strong attention to detail  Customer-service oriented  Strong multitasking and organizational skills  Ability to work in a fast-paced environment  Excellent communication skills – verbal and written  Excellent interpersonal skills  Excellent time and project management skills