Hampton Inn Columbia

101 Woodcross Drive

Columbia, SC 29212

  

Position Summary  

The Sales Coordinator is responsible for administrative support and client service coordination for the sales department and for development, solicitation, and maintenance of accounts as determined by the Director of Sales. This position will also be responsible for event/meeting organization, including event orders and meeting/banquet space set-up and operations.     

  

Responsibilities   

Guest Service          Projecting a professional image of the hotel (dress, appearance, hygiene, etc.)     Has a friendly, personable style with guests. Anticipates customer needs before they ask.     Responding promptly and following through on guest concerns in an effective and friendly manner     Maintaining professionalism with regard to written correspondence and telephone etiquette for self and sales department     Knowledgeable of and performs wells on all company shopping and telemonitoring programs          Technical Knowledge          Conducting direct selling activities in accordance with assigned sales activity and room night production goals     Knowledgeable of and practices effective telemarketing     Skilled in making sales calls. Can properly qualify a prospect, determine demand potential, present features/benefits that match prospect needs, and gain “next step” commitment or “closing.”     Knowledgeable of local area including special attractions, competing hotel facilities, restaurants, etc.     Knowledgeable of hotel facilities including guest room and function room size and occupancy limits. Effectively communicating hotel products to guests.     Knowledgeable of hotel meeting room capabilities, catering options, and audio/visual (for specific hotels). Knowledgeable of local meeting facilities and refers guests when appropriate.     Knowledgeable of reservation procedures, including group blocks, central reservations system, property management system, etc.      Ability to assist and backup front desk, including checking a guest in or out of the hotel     Knowledgeable in billing and credit policies and procedures     Processing incoming and outgoing mail and other correspondence, preparing sales kits and presentation folders     Compiling weekly and monthly reports as required by the Director of Sales          Sales Operation          Preparing sales contracts and proposals, maintaining accurate sales files, preparing and distributing correspondence to clients within hotel staff, and maintaining trace system     Coordinating rooming lists with the front desk team members     Knowledgeable of and follow through on all policies including deposit requirements, cut-off dates, comp rooms, meal guarantees, public space policy, room rates, etc.     Ensuring that the hotel maintains appropriate inventory levels of collateral materials and promotional supplies     Conducting both scheduled and unscheduled site inspections     Performing telemarketing calls as assigned     Conducting effective sales calls in accordance with assigned direct solicitation goals     Monitoring and maintaining meeting room schedule of events     Attending all scheduled BEO meetings and post conference meetings as needed     Ability to effectively communicate with a team to perform all duties associated with contracts for meetings, events, conferences, and dinners; including, but not limited to, set-up, serving, break-down, and cleaning.     Ensuring all set-ups of events are as outlined on event order     Communicating and obtaining authorization by the decision maker listed on the BEO or by the Director of Sales for any deviation to an event order     Ensuring all equipment needed to execute a meeting or event is available; including, but not limited to, AV, linen, office supplies, meeting supplies, etc. as outlined on the event order     Ensuring group rooms control log is current and effectively utilized; ensuring the meeting/function room is current and meeting space is effectively utilized          Marketing/Business Planning          Contributing to the achievement of department objectives as communicated by the Director of Sales/General Manager     Compiling all weekly and monthly reports accurately and timely     Effectively conducting market research, market segment tracking, and competition analysis as directed by the Director of Sales/General Manager     Contributing to the creation and implementation of the 30-60-90 day action plans          Community Relations          Maintaining communication with competitive hotels, Convention & Visitors Bureaus, and Chamber of Commerce as directed by the Direct of Sales.     Participating in community activities, employee activities, and guest events as directed by the Director of Sales          Human Resources Management          Treating peers and supervisors with respect and maintaining a positive work environment. Supporting and promoting teamwork and setting a positive example     Continually supporting and promoting Quality Oil Company’s Core Ideology, history, culture, and growth     Participating in relevant orientation programs, service skills training, telemarketing courses, etc. Taking responsibility for own training and career development.     Attending and actively contributing in weekly sales meetings          Inter-Departmental Relations          Coordinating and maintaining effective relations with other department in the hotel to promote excellent guest service     Is aware of all departments’ roles and responsibilities. Coordinating with other departments on joint tasks as they relate to sales, particularly the front office.               

Requirements   

Prior sales and/or administrative experience is preferred     Prior hospitality experience is a plus     Prior event/meeting/conference experience is a plus     Strong initiative and work ethic     Strong multitasking and organizational skills     Punctual , reliable, and regular attendance     Strong attention to detail     Customer-service oriented     Ability to work in a fast-paced environment     Excellent communication skills – verbal and written     Excellent interpersonal skills     Excellent time and project management skills