Hampton Inn and Suites Jacksonville
4415 Southside Blvd.
Jacksonville, FL 32216

Position Summary 

A Night Auditor is responsible for balancing the revenue and expense transactions which occur each day at the hotel. The Night Auditor is also responsible for performing Guest Services Representative duties

Responsibilities   

Closing and balancing all room accounts   Counting and balancing cash and credit card receipts   Balancing direct bill accounts   Verifying and balancing vouchers    Running a trial balance report   Investigating or analyzing out-of-balance situations   Making adjustments or corrections to accounts as needed   Printing and distributing various computer audit reports   Completing required revenue and expense reports   Preparing guest folios for Express Check Out   Knowledge of and ability to perform all Guest Services Representative responsibilities    Knowledgeable of hotel fire and safety procedures; monitoring and maintaining property security.   Ability to open and stock daily breakfast as needed     Providing information to guests about hotel services, facilities, and other amenities   Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.)   Listening and responding to guests’ requests or complaints and communicated these requests and complaints to appropriate team members   Balancing shift work and cash drawers   Knowledge of and ability to perform shuttle/van driver responsibilities as needed   

Requirements   

Prior front desk and/or customer service experience is preferred    Customer-service oriented   Excellent interpersonal skills    Strong initiative and work ethic   Punctual, reliable, and regular attendance   Strong attention to detail    Ability to work in a fast-paced environment     Excellent communication skills – verbal and written   Strong analytical and problem solving skills     Knowledge of local geographic area, including businesses/services, attractions, and major roads/highways   Must have and maintain a valid driver’s license and meet the required criteria for driving a company vehicle