Hampton Inn Winston
1990 Hampton Inn Ct.
Winston Salem, NC 27103
 

*This is a Full Time Opening*  

Position Summary 

The Sales Coordinator is responsible for administrative support and client service coordination for the sales department and for development, solicitation, and maintenance of accounts as determined by the Director of Sales.

Responsibilities 
 

Guest Service 

Projecting a professional image of the hotel (dress, appearance, hygiene, etc.)
Has a friendly, personable style with guests. Anticipates customer needs before they ask.
Responding promptly and following through on guest concerns in an effective and friendly manner
Maintaining professionalism with regard to written correspondence and telephone etiquette for self and sales department
Knowledgeable of and performs wells on all company shopping and telemonitoring programs 

Technical Knowledge
Conducting direct selling activities in accordance with assigned sales activity and room night production goals
Knowledgeable of and practices effective telemarketing
Skilled in making sales calls. Can properly qualify a prospect, determine demand potential, present features/benefits that match prospect needs, and gain “next step” commitment or “closing.”
Knowledgeable of local area including special attractions, competing hotel facilities, restaurants, etc.
Knowledgeable of hotel facilities including guest room and function room size and occupancy limits. Effectively communicating hotel products to guests.
Knowledgeable of hotel meeting room capabilities, catering options, and audio/visual (for specific hotels). Knowledgeable of local meeting facilities and refers guests when appropriate.
Knowledgeable of reservation procedures, including group blocks, central reservations system, property management system, etc.
Ability to assist and backup front desk, including checking a guest in or out of the hotel
Knowledgeable in billing and credit policies and procedure
Processing incoming and outgoing mail and other correspondence, preparing sales kits and presentation folders
Compiling weekly and monthly reports as required by the Director of Sales
 

Sales Operation
Preparing sales contracts and proposals, maintaining accurate sales files, preparing and distributing correspondence to clients within hotel staff, and maintaining trace system
Coordinating rooming lists with the front desk team members
Knowledgeable of and follow through on all policies including deposit requirements, cut-off dates, comp rooms, meal guarantees, public space policy, room rates, etc.
Maintaining office supplies and inventorying collateral materials
Conducting both scheduled and unscheduled site inspections
Performing telemarketing calls as assigned
Conducting effective sales calls in accordance with assigned direct solicitation goals
Monitoring and maintaining meeting room schedule of events
 

Marketing/Business Planning
Contributing to the achievement of department objectives as communicated by the Director of Sales/General Manager
Compiling all weekly and monthly reports accurately and timely
Effectively conducting market research, market segment tracking, and competition analysis as directed by the Director of Sales/General Manager
Contributing to the creation and implementation of the 30-60-90 day action plans
 

Community Relations
Maintaining communication with competitive hotels, Convention & Visitors Bureaus, and Chamber of Commerce as directed by the Direct of Sales.
Participating in community activities, employee activities, and guest events as directed by the Director of Sales
 

Human Resources Management
Treating peers and supervisors with respect and maintaining a positive work environment. Supporting and promoting teamwork and setting a positive example
Continually supporting and promoting Quality Oil Company’s Core Ideology, history, culture, and growth
Participating in relevant orientation programs, service skills training, telemarketing courses, etc. Taking responsibility for own training and career development.
Attending and actively contributing in weekly sales meetings
 

Inter-Departmental Relations
Coordinating and maintaining effective relations with other department in the hotel to promote excellent guest service
Is aware of all departments’ roles and responsibilities. Coordinating with other departments on joint tasks as they relate to sales, particularly the front office.

Requirements  

Prior sales and/or administrative experience is preferred 

Prior hospitality experience is a plus
Strong initiative and work ethic
Strong multitasking and organizational skills
Punctual , reliable, and regular attendance
Strong attention to detail
Customer-service oriented
Ability to work in a fast-paced environment
Excellent communication skills – verbal and written
Excellent interpersonal skills
Excellent time and project management skills