**We help the world run better** At SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. How? We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from. **_ABOUT THE TEAM_** The BTP HANA & Persistency Development organization is responsible for building and delivering SAPs Database and Data Management solutions that bring out the best of every business. Key product offerings of this organization are SAP HANA, SAP HANA Cloud and the SAP HANA Cloud Data Lake. Part of the BTP HANA & Persistency Development organization, the Database Competence Center plays a vital role in driving customer success and adoption of our product portfolio. We engage directly with customers, lines of business, partners and other internal stakeholders, providing them with advanced technical support and a link to Development and Product Management teams. **_THE ROLE_** We are seeking a Senior Product Specialist with deep HANA knowledge and extensive customer management experience. This is a very technical, hands-on position. You willbe responsible for: + Supporting customer and different SAP organizations with complex HANA projects, acting as a bridge to the HANA Development organization. + Managing critical customer escalations, customer care programs and quality initiatives. + Leading the implementation of proof-of-concept projects at early product stages. + Providing product feedback to the HANA Development team. + Supporting the most complex and technically challenging HANA implementations. **_Role Requirements (must-haves)_** + Minimum of 5 years of relevant professional work experiencein customer-facing roles. + University degree or equivalent, preferably with solid background in Computer Science, but Engineering, Mathematics, or Physics are also acceptable. + Advanced knowledge in relational database technologies. + Experience with HANA administration and performance optimization. + Experience collecting and assessing complex traces. + Experience troubleshooting HANA issues. Great analytical thinking with versatile and innovative problem-solving skills. + Advanced communication skills for proper interaction with customers and internal stakeholders. + Relationship and trust building skills. + Experience with operations of large business applications/systems. + Ability to learn autonomously and without guidance. + Comfortable managing uncertainty. **_Optional skills (nice-to-haves)_** + Knowledge of SAPs warehouse solutions (e.g. BW on HANA, native HANA EDW / data mart solutions) and/or knowledge of SAPs suite solutions (e.g. Suite on HANA, S/4HANA) + Knowledge of SAP Analytics Cloud + Knowledge of SAP Datasphere + Knowledge of programming languages (e.g. ABAP, C , Python, Unix shell etc.) + Knowledge of Linux and enterprise computing solutions (high availability, file systems, computer networks etc.) + Knowledge of cloud computing concepts and services. **Bring out your best** SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best. **We win with inclusion** SAPs culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better and more equitable world. SAP is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to the values of Equal Employment Opportunity and provide accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com . For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the **SAP Referral Policy** . Specific conditions may apply for roles in Vocational Training. **EOE AA M/F/Vet/Disability:** Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. SAP believes the value of pay transparency contributes towards an honest and supportive culture and is a significant step toward demonstrating SAPs commitment to pay equity. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted combined range for this position is 109100 - 185400(CAD) CAD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount, and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: www.SAPNorthAmericaBenefits.com . Due to the nature of the role, which involves global interactions with SAP entities, as well as with employees and stakeholders in Canada, functional proficiency in English is required for positions based in the Quebec. Requisition ID: 414143 | Work Area: Solution and Product Management | Expected Travel: 0 - 10% | Career Status: Professional | Employment Type: Regular Full Time | Additional Locations: \#LI-Hybrid