The Role

Responsible for combined hardware asset and configuration management processes Responsible for continual enhancements to framework for all technology asset data and configuration items Integrates existing configuration management and HAM processes to provide a single, efficient model through which WTW manages and maintains asset data. Drives improvements to HAM to integrate and align with financial data Ensures that partnership is formed with all key stakeholders and that all requirements for the HAM and configuration management model are managed appropriately Drives more automated and integrated solutions across HAM, Cloud and configuration Management Establishes a set of performance measures for the HAM, Cloud and Configuration Management framework Establish technical manuals and documentation and provides instruction manuals for non-technical users; provides training in all modes of usage of systems, products and services providing information on the full range of capabilities.

The Requirements

Bachelor's degree in Computer Science, Information Technology, related field or other relevant experience.5+ years proven experience in Hardware Asset and Configuration Management.ITIL, ServcieNow, Flexera and Microsoft Suite working knowledge preferred Strong technical background and understanding of IT infrastructure, applications, and support processes.Excellent leadership and team management skills with the ability to motivate and inspire a diverse team.Exceptional problem-solving and decision-making abilities, especially under high-pressure situations.Excellent communication and interpersonal skills, with the ability to effectively interact with stakeholders at all levels.Knowledge of ITIL (Information Technology Infrastructure Library) ServiceNow, Flexera and Microsoft Suite preferred 

WTW is an Equal Opportunity Employer