Job Description:

DXC Technology (NYSE: DXC) is the world’s leading independent, end-to-end IT services company, helping clients harness the power of innovation to thrive on change. Created by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise, DXC Technology serves nearly 6,000 private and public sector clients across 70 countries.

The company’s technology independence, global talent and extensive partner alliance combine to deliver powerful next-generation IT services and solutions. DXC Technology is recognized among the best corporate citizens globally.
For more information, visit www.jobs.dxc.technology

Location: Wrocław (office-based)

Position summary:

The Hardware Depot Engineer is responsible for managing, maintaining, and supporting hardware inventory and repair operations within the depot. This includes diagnosing and repairing hardware components, ensuring efficient inventory tracking, and coordinating shipping and logistics for hardware distribution. The role also involves collaborating with vendors, maintaining compliance with company standards and quality control processes, and ensuring smooth hardware operations. Strong technical expertise, organizational skills, and attention to detail are essential for success in this position.

Main responsibilities:

Diagnosing and repairing defective hardware.Managing inventory and tracking hardware movement.Coordinating shipping and logistics for hardware distribution.Collaborating with vendors for warranty and repair services.Documenting repair activities and maintaining detailed records.Ensuring adherence to safety and quality standards.

Key deliverables/accountabilities:

Timely Repairs: Ensure all hardware repairs are completed within the agreed service-level timelines.Accurate Inventory Management: Maintain up-to-date and accurate inventory records, minimizing discrepancies.Shipping Efficiency: Meet on-time shipping and delivery performance targets.Quality Standards: Consistently meet or exceed hardware quality benchmarks post-repair.Cost Control: Optimize repair and shipping processes to maintain budget compliance.Compliance: Ensure all processes align with company policies, industry standards, and safety protocols.

Working relationships:

Internal: Work closely with warehouse teams, operations staff, and quality assurance teams to streamline repair and shipping processes. Collaborate with management to provide updates on performance metrics and operational improvements.External: Liaise with vendors and suppliers for warranty claims, parts procurement, and service agreements. Coordinate with logistics partners to ensure efficient shipping and delivery of hardware.Cross-functional Teams: Interface with procurement, asset management and IT teams to address hardware lifecycle management and ensure alignment with organizational objectives.

Requirements:

Bachelor’s degree in a relevant field or equivalent combination of education and experienceFluency in written and verbal EnglishProven experience in infrastructure technology analysisProficiency in data analysis and technical knowledge

Personal skills and qualities needed for success in this position:

Technical Expertise: Strong understanding of hardware components, repair techniques, and diagnostic tools.Organizational Skills: Ability to manage multiple tasks, prioritize effectively, and maintain detailed records.Problem-Solving: Proactive and analytical approach to troubleshooting and resolving technical issues.Attention to Detail: High level of precision in repair, inventory management, and documentation.Communication: Clear and effective verbal and written communication skills for interacting with vendors, team members, and stakeholders.Team Player: Strong collaboration skills to work effectively with internal and external partners.Adaptability: Ability to handle changing priorities, unexpected challenges, and tight deadlines.Work Ethic: Demonstrates reliability, accountability, and a commitment to high-quality outcomes.Customer Focus: A dedication to meeting performance expectations and ensuring satisfaction with service standards.

Technical skills:

Proficiency in using diagnostic tools and hardware repair equipment.Strong understanding of hardware components such as CPUs, GPUs, storage devices, and power supplies.Experience with inventory management systems and tracking software (e.g., ServiceNow).Familiarity with shipping and logistics software for managing distribution workflows.Knowledge of ESD (Electrostatic Discharge) safety standards and practices.Ability to interpret technical manuals, schematics, and documentation.Hands-on experience with soldering, assembly, and component-level troubleshooting.Basic understanding of networking hardware (e.g., routers, switches) and connectivity standards.Competence in maintaining and updating service records in CRM or ERP systems.Familiarity with quality control tools and processes to ensure hardware reliability and compliance.

Why would you join us?
As a team, we offer our knowledge, experience, support, sympathy and honesty. We are happy to teach, and we understand that sometimes mistakes are an integral part of learning. We are enthusiastic about a job we do and we want to share this joy with you.

As a company, we offer a steady job in an international company in a heavily invested area, where you will encounter multiple opportunities to cooperate with inspiring people from across the world. A place where you can learn, work with experts, share your knowledge and enjoy many social activities and events prepared for our Employees.
 

Additionally, we offer:

stable employment in an international company

advancement opportunities within the organization (a variety of exciting projects with an array of technologies and tools)

flexibility in work arrangement (hybrid or fully remote work, the home office culture is in our DNA)

modern and conveniently located offices in Wrocław and Warsaw

an onboarding buddy’s support to make you feel comfortable in our company from day one

substantial medical insurance package provided in cooperation with the biggest medical services provider in Poland

life insurance package

Multisport Card

workplace equipment to organize your home office (e.g., chair, desk, additional monitor, headset etc.)

unlimited access to DXC University with courses from a bunch of external partners for the best learner's experience (e.g., LinkedIn Learning, Udemy)

access to a foreign language learning platform

DXC Partner courses and certifications (Microsoft, SAP, ServiceNow, AWS, Google, Dell Technologies, IBM, Microfocus, Salesforce, Red Hat, VMware, Workday)

Employee Referral Program - a financial bonus for the referrer for a successful candidate recommendation

Employee Recognition Program with points assigned by colleagues for the recognized employees (exchangeable for prizes)

Employee Assistance Program (providing 24/7 support for employees and their families in difficult life situations)

opportunity to join our numerous charity and ecology-related events organized by our CSR Team (Corporate Social Responsibility)

DiXi Cool activities: trips, sports and wellness events, discounts for cultural events

#LI-AV1

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.