Mountain View, CA, USA
390 days ago
Hardware Support Technician I (L1)


Company:
Astreya Partners are at the cusp of the new way of working. We provide IT services and Managed Performance to some of the most exciting companies on the planet. Our delivery model helps our clients be Positively Productive by matching exceptional people to on-site teams delivering world class IT service. With engineers in over 30 countries and 70 cities around the world we are a truly global company working with truly global clients.

Job Summary

The HST I provides inventory procurement, asset management, distribution and logistics services for pre-release consumer electronics across the globe. We will equip you with everything you need to know to support our devices, as well as the skills you’ll need as a future IT innovator. We are seeking motivated professionals eager to grow with a well established company for a rewarding and lucrative career in IT.

This position reports to the HST Lead.


Key Responsibilities

Inventory and asset processing of new hardware Flash devices to new software image Document all defects of pre-mass production hardware and software Procure disposition for end of life devices Perform device returns with functionality testing Keep track of inventory with weekly cycle count scans Deliver pre-release devices to users and distribution locations  

Minimum Qualifications

Associate’s degree or equivalent practical experience Comfortable following technical instructions Ability to work well in a team environment with a focus on knowledge sharing and collaboration Ability to work on a team with minimal supervision

Preferred Qualifications

1+ years relevant IT experience including inventory processing and deploying laptops/desktops Bachelor’s Degree in IT, Information Systems, Applied Networking, or any other applicable technical degrees or equivalent experience Strong customer service, organizational, communication, leadership background Ability to adjust quickly to changing priorities
What can Astreya offer you?
Working with some of the biggest firms in the world as part of the Astreya delivery network Employment in the fast growing IT space providing you with brilliant career options for years to come Introduction to the new ways of working and awesome technologies Career paths to help you establish where you want to go A company-wide mentoring program to advise you along the way Online training courses through CBT-nuggets to upskill you Performance management system to provide you with meaningful, actionable feedback Dedicated management to provide you with a point of leadership and care Internal promotion focus. We love to build people from within. Numerous on-the-job perks Peer Recognition Market competitive rates and benefits
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