Accountabilities

Willing to work ANY shift in a 24x7x365 operations environment, to include weekends and holidays Troubleshoot network issues via telephone while using a video conference tool Must have exceptional customer service soft skills Develop, document, and execute validation test plans on hardware, software, plug-ins, and operating system Perform health check on all the hardware and software components Develop, document, and execute automated test scripts in a lab and production environment Perform software and hardware upgrades in a lab and production environment Develop and document hardware and software baseline configurations Develop MOPs in a lab and production environment Perform hardware and software installation in a lab and production environment

 

Qualifications

 

Required

5+ Years with working experience in telecommunications Flexibility to work any shift, to include weekends and holidays Advanced knowledge in network virtualization and cloud technologies Advanced knowledge Fiber Optic Networking, with emphasis in SONET Advanced knowledge in IP protocols (OSPF, BGP, IS-IS), MPLS, Ethernet, Routing, and Switching Advanced knowledge of telecommunication technologies (SONET, DWDM, OTN) Experience supporting new product deployments, test plan creation and execution Strong written and verbal communication skills Ability to successfully multiple tasks while under pressure Detailed analytical abilities and technical writing skills Strong interpersonal skills and experience working with cross-functional teams Must be fluent in both English and Spanish, to include reading and writing Must be able to travel a 50% of the time, or as needed

 

Desired

Degree in Engineering and 10 years working experience Intermediate to advance knowledge in Fujitsu Telecommunication Products Cisco and Juniper Routing/Switching Certifications Comfortable performing product vendor evaluations Advanced knowledge in Orchestrators Experience with server installation and server management Working knowledge in Cisco POD technology (server, switch, router)