Accountabilities + Willing to work **ANY** shift in a 24x7x365 operations environment, to include weekends and holidays + Troubleshoot network issues via telephone while using a video conference tool + Must have exceptional customer service soft skills + Develop, document, and execute validation test plans on hardware, software, plug-ins, and operating system + Perform health check on all the hardware and software components + Develop, document, and execute automated test scripts in a lab and production environment + Perform software and hardware upgrades in a lab and production environment + Develop and document hardware and software baseline configurations + Develop MOPs in a lab and production environment + Perform hardware and software installation in a lab and production environment Qualifications Required + 5+ Years with working experience in telecommunications + Flexibility to work any shift, to include weekends and holidays + Advanced knowledge in network virtualization and cloud technologies + Advanced knowledge Fiber Optic Networking, with emphasis in SONET + Advanced knowledge in IP protocols (OSPF, BGP, IS-IS), MPLS, Ethernet, Routing, and Switching + Advanced knowledge of telecommunication technologies (SONET, DWDM, OTN) + Experience supporting new product deployments, test plan creation and execution + Strong written and verbal communication skills + Ability to successfully multiple tasks while under pressure + Detailed analytical abilities and technical writing skills + Strong interpersonal skills and experience working with cross-functional teams + Must be fluent in both English and Spanish, to include reading and writing + Must be able to travel a 50% of the time, or as needed Desired + Degree in Engineering and 10 years working experience + Intermediate to advance knowledge in Fujitsu Telecommunication Products + Cisco and Juniper Routing/Switching Certifications + Comfortable performing product vendor evaluations + Advanced knowledge in Orchestrators + Experience with server installation and server management + Working knowledge in Cisco POD technology (server, switch, router) **Requisition ID** : 24850