Own your opportunity to serve as a critical component of our nation’s safety and security. Make an impact by using your expertise to protect our country from threats.
Job DescriptionKey Responsibilities The person in this position will perform numerous functions to include Systems Administration, Property/Asset Management, Testing, and Configuration Management functions. This position will require up to 90% travel.
System Administration
Manages the functionality and efficiency of a group of computers running on one or more operating systems
Helps maintain the integrity and security of servers and systemsMaintains system documentationInteracts with users and evaluates vendor productsCoordinates hardware and software installation and provides backup recoveryMonitors policies and standards for allocation related to the use of computing resourcesParticipates in systems testing and document resultsProvides advice and training to end-usersMaintains current knowledge of relevant technologies as assignedMonitor IMS and reporting incidents with directivesMonitor AMs/DMs to determine possible impacts to operations of servicesMonitor and clean-up orphaned ticketsMonitor and enforce compliance of Incident Management PolicyMaintain Incident Management policyWork to improve situational awarenessMonitor and facilitate resolution of tickets older than 30 daysMonitor and facilitate tasks for the Problem Management teamControl, disseminate and monitor ticket queuesDraft Service Maintenance/Outage/Restoral AnnouncementsFacilitate the creation and submission of after-action reports for major incidents and outages when applicableCommunicate and coordinate with Incident Managers and/or representatives from other contracts when necessaryExercises independent judgement and decision making.Participates in special projects as requiredProperty/Asset Management
Develops and implements system improvements, processes, and procedures and training necessary to manage and protect government and corporate property investments; supervises assigned staff.Ensures timely receipt, acquisition, identification, documentation, maintenance, inventory, movement, and storage of property.Ensures proper disposition of obsolete and excess assets.Participates in the taking of physical inventories, and provides a quarterly inventory report.Ensures that periodic reviews are completed to verify that appropriate custodial organizations properly maintain and use property, and that records are properly maintained.Testing
The ideal candidate will support software testing, QA, and CM activities. Reviews and evaluates software products and systems to ensure adherence to company and customer quality standards. Develops software/systems testing procedures and conducts tests.
Work with software developers and engineers to understand requirements, identify test scope and acceptance criteria for release componentsFollow QA release checklistProvide QA input to improve installation guides and general deployment documentationDevelop and update technical documentation such test reportsAs needed, provide other QA related and Configuration Management (CM support)
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