Position Summary:
The Client Support position assists internally with assigned employer groups becoming involved with and informed of the decisions related to any particular group's health care options. Works closely with Client Consultants on assigned employer groups and brokers throughout the year to resolve problems, answer questions, coordinate internal set up of healthcare/benefit changes, prepare updated informational materials and reference information and on administrative performance standards and member satisfaction. Performs all necessary functions to initiate and complete the renewal process for assigned employer groups. Establishes and supports partnership with Sales & Retention during the sales process to ensure a smooth transition for new employer groups and employees. Acts as internal liaison between other internal operational departments and Sales and Retention.