About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.

HAWAIIAN CULTURAL MANAGER 

The Four Seasons Resort Hualalai is looking for a Hawaiian Cultural Manager. Candidates with a passion for excellence, expertise in hospitality operations and proven leadership experience are invited to apply for a career with Four Seasons. As a member of the Cultural team, the Hawaiian Cultural Manager works across disciplines to deliver an exceptional experience. 

 

WHAT YOU’LL DO 

Create spirit of Aloha and share the cultural connection of Ka’upulehu through guest, member, and team member experiences.  Support cultural resort offerings and classes with the Hualalai Cultural Center team which include, but not limited to, the following: 

Develop sense of place through Hawaiian cultural activities throughout the resort (presence in lobby, guest meet & greets throughout property, restaurant roaming, etc) and develop stronger sense of Hualalai employee community (department meetings, blessings, etc) 

Participate in guest experiences (arrival, lobby presentations, etc) working with the Rooms division during peak guest movement 

Participate and lead VIP and specialty suites experiences (arrival, private experiences, and midstay connections) 

Participate in group preconference meetings, events/cultural lectures, group cultural classes, officiant services, or other experiences as determined by Special events 

Participate in site inspections, media on property visits, and willingness to attend client events or travel for sales trip including in person client meetings, receptions, lectures, etc as directed by Director of Sales 

Participate and host employee experiences, such as Pop-Up events, Embark or other trainings determined by People & Culture 

Lead and provide Cultural advisement for the Resort 

Ability to cover basic role as Mea Ho’okipa in support to cultural center experiences 

 Strong engagement in guest/member relations, with follow up to concerns and/or suggestions, responding to all inquiries in an efficient, courteous and professional manner to achieve maximum satisfaction while complying with all Four Seasons’ policies. 

Attend employee meetings and briefings to connect with teams as cultural discussion, celebration, spiritual blessings, etc 

Work harmoniously and professionally with co-workers and supervisors. Open communication with supervisors and senior management on any Member related challenges, complaints, with follow up action taken. 

Support and lead Mea Ho’okipas in the Cultural Center (including payroll, scheduling, coaching/counseling, supply ordering, etc) 

Assist with any other tasks or projects as needed by Director of Rooms or Director of Sales 

And More!  

 

 

WHAT TO BRING 

Successful candidate must possess legal work authorization in United States 

Weekend & Holiday availability required   

Ability to accurately read and work with computer systems. 

Strong Customer Service skills     

Preferable experience working at a luxury resort 

Strong Customer Service skills and strong knowledge of Hawaiian culture 

JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS: 

Salary Range: $73,000 - $78,000 

An on-site Physical Therapist  

24-hour access to Indoor and Outdoor Gym 

Holiday, Vacation & Sick pay 

Robust Benefit Plan 

Company Match 401K Plan 

Laundered Employee Uniform 

Free employee meals prepared by the Four Seasons Culinary ‘Ohana 

Complimentary stays at Four Seasons Worldwide 

Training and Development Opportunities 

Employee Recognition Programs 

 

Learn more about what it is like to work at Four Seasons Resort Hualālai, visit us:  

Facebook: https://www.facebook.com/FourSeasonsResortHualalai 

Instagram: https://www.instagram.com/fshualalai/ 

Twitter: https://twitter.com/FSHualalai 

 

We look forward to receiving your application!  

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf