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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

Job Grade: 12

Days: Monday - Thursday

Hours: 8:00 PM - 2:00 AM

This position could work different hours each week to cover for other employees and changing operational needs. Helpdesk is open 24 hours a day, 7 days a week.

Location: WorldPort Freight Facility inLouisville, Kentucky

Must be currently located in the same geographic location as the job or willing to self-relocate.

Job Summary
This position answers inbound calls in a phone center setting. The telephone representativeprovides excellent customer service to internal and externalcustomers concerning dangerous goods regulatory shipping, packaging, marking, labeling, documentation, etc. This position performs other tasks as requested.
This coverage position is well-suited for an individual who is flexible and eager to work additional hours.

Responsibilities:

Ensures external customers and UPSers are in compliance with hazardous materials/dangerous goods laws and regulations.Fields calls from external customers concerning proper guidelines for shipping dangerous goods.Fields calls from UPSers in the operation concerning proper guidelines for accepting, loading, and storing air, ground, domestic, and international dangerous goods.Fields calls from UPSers regarding dangerous goods documentation for flights.

Qualifications:

Customer Service skills/experienceUPS operations knowledgeGood verbal communication skillsGood written communication skillsWorking knowledge of Microsoft Word, Excel, Access, and Outlook Prefer previous dangerous goods experience

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/nationalorigin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.