HB Revenue Cycle Manager – Payment Posting manages the hospital payment posting, refunds, specialty billing and support area. This position drives priority initiatives for these areas and is responsible for the performance and effectiveness of this department. ACCOUNTABILITIES Keep ProMedica’s mission, “To improve your health and well-being,” as the foundation of employment. Demonstrate personally and foster a work environment that includes ProMedica Values; Compassion, Innovation, Teamwork, and Excellence. Provide oversight of all operations within the leader’s span of control. Establish work plans to execute priorities as communicated by senior leaders in the department. Monitor financial performance as appropriate and provide insight for variances. Ensure compliance with all regulatory and contractual requirements related to the leader’s span of control. Develop and maintain a strong team through selecting, mentoring, and training capable leaders and staff. Monitor vendor performance, manage issues within scope, and provide feedback to Director. Assist in identifying opportunities for improvement based on subject matter expertise, team feedback, and observations / assessments. Strive for continuous improvement by focusing on employee engagement, customer relations, quality standards and accountability, and performance standards and accountability. Collaborate with other department leaders to execute on division-wide initiatives. Provide input to and ensure consistent application of policies and procedures related to the leader’s span of control. Collect, report and review data related to both individual and department KPIs and functional goals. Provide insight for variances to KPI’s and functional goals. Assist in execution of action plans. Maintains and develops communication channels with staff through department meetings, email, and one-on-one mentoring, either in-person or virtual. Manage the development and execution of quality assurance procedures related the leader’s span of control. Provide feedback to the Director on issues impeding timeliness or quality of process and offer recommendations for improvement, including automation opportunities. Support the work environment by empowering staff to solve problems and address issues. Perform annual performance reviews for direct reports and execute discipline when applicable. Maintain working knowledge of patient accounting system and functionality as it relates to leader’s span of control. Maintain up to date understanding of payer’s billing, reimbursement and medical policies and ensure compliance as it relates to leader’s span of control. Support discussions toward resolution advancement for department related agenda items on payor Joint Operating Committee (JOC) calls. Provide insight to Director and the Managed Care Department on complex barriers. Lead monthly departmental meetings both on-site and virtual. Complete all assigned continuing education courses. i.e. HBI, Healthstream. Maintain current knowledge of Microsoft Office Application Suite. Self-assign training courses as needed. Including but not limited to Microsoft Outlook, Microsoft Word, Microsoft Excel, Microsoft Teams and Microsoft OneNote. Accept all other duties as assigned. Education: Bachelors Degree in Finance, Accounting, Healthcare Administration; OR comparable work experience. Years of Experience: Minimum 5 years in Healthcare Revenue Cycle experience, 3 years of leadership experience and 3 years of Patient Accounting/Business Office experience. Skills: Must demonstrate the ability to accurately and independently solve problems by taking a basic skills test and scoring a minimum of 80%. ADDITIONAL EXPERIENCE Must demonstrate creative problem-solving skills. Must demonstrate excellent communication and interpersonal skills. Must demonstrate excellent computer skills with Microsoft Office 365 Experience. Must be able to move about office and between workstations while on-site. Must interact virtually with team, clients and/or patients. Must demonstrate commitment to exceptional customer service. Must demonstrate strong time management and organizational skills and the ability to multi-task. Must demonstrate strong analytical skills. Must be a team player and be supportive of our department and ProMedica mission and values. Must be able to work independently, demonstrate the ability to manage and prioritize large volumes of work, quickly learn and retain information. The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive. ProMedica is a mission-based, not-for-profit integrated healthcare organizational headquartered in Toledo, Ohio. For more information, please visit www.promedica.org/about-promedica Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex/gender (including pregnancy), sexual orientation, gender identity or gender expression, age, physical or mental disability, military or protected veteran status, citizenship, familial or marital status, genetics, or any other legally protected category. In compliance with the Americans with Disabilities Act Amendment Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a job with ProMedica, please contact employment@promedica.org Equal Opportunity Employer/Drug-Free Workplace **Requisition ID:** 91257