Summary: Responsibilities will include greeting clients at the City of Marlborough Human Services office front desk, assessing client needs, performing brief housing counseling, referring clients to appropriate HCEC and/or SMOC programs as well as assisting with the daily operations of the Marlboro satellite office in Marlborough. Provide administrative support to the HCEC team and function as a member of the SMOC front desk staff group. Why Work for SMOC? + Flexible schedule, work/life balance and a 35-hour work week. + Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment. + Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment. + Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer. + Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer + EyeMed Vision Insurance + 403(B) Retirement Plan with a company match on day one. + Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability. + Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more. Primary Responsibilities: + Respond and perform triage with walk-ins at 255 Main St. Room 113, Marlborough including families facing a housing crisis. + Conduct brief counseling sessions for HCEC clients. + Assist Marlborough Program Supervisor with clients' appointments; gather required forms and documents, and recertification applications for Fuel Assistance. + Respond to client inquiries for Fuel Assistance via telephone; refer clients as appropriate + Provide initial information and referrals (I&R) for community-based resources such as childcare, education, job-training, fuel assistance, behavioral health, food, transportation, legal advice, medical care, counseling, parenting skills, and other services. + Collect CSBG demographic data by completing CMS intake (online) for every client seeking assistance; and report on all referrals made thru CSBG Intake. + Share information about HCEC's housing and financial literacy workshops. + Provide individuals and families general information on local housing opportunities and applicaton processes. + Maintain accurate client records by following HCEC filling system, collecting client documents, making copies and providing administrative support as needed. + Participate as a member of HCEC team; attend all staff meetings and trainings, as required. + Participate as a member of the City of Marlborough Human Services team, attend required meetings as necessary. + Participate as a member of Family Emergency Services team; attend all staff meetings and other trainings, as required. + Serve as back-up for the Marlborough Program Supervisor at the Marlborough office to triage and provide information and referrals to walk in clients and to conduct Fuel assistance applications. + Provide assistance to United Way during food pantry/clothes bank days; also during holiday season with receiving donations, as needed. + Link clients to SMOC components for additional services. + Assist HCEC Team with utility negotiation and file processing as needed. + Engage all clients by understanding and addressing their needs whether within or outside the scope of work. Communicate effectively with clients and staff in other areas. + Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements. + Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures. + Other duties as assigned. Knowledge and Skill Requirements: + Associates Degree in social services discipline or 2 years of direct-care/social service experience, or 3 years of experience performing customer service. + Experience providing services to low-income consumers + Strong oral and written communication skills in English; bilingual in Spanish strongly preferred + Working knowledge of Microsoft Office applications, Internet search, and E-mail Organizational Relationship: Directly reports to HCEC Program Supervisor - Marlborough. Direct reports of this position are n/a. Indirect reports to HCEC Director and HCEC Intake Supervisor. Physical Requirements: Ability to lift a maximum of 25 lbs. Ability to drive. Working Conditions: As part of the responsibilities of this position, the HCEC Intake Assistant / Receptionist will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required. We are an equal opportunity employer committed to diversity in the workplace. Monday - Friday ; 9am-2pm 20