MetLife is committed to providing the highest level of customer experiences supported by the latest in technology. As part of our commitment to our customers, MetLife provides support to our clients in integrating their Human Capital Management (HCM) solutions to MetLife across a wide range of data exchanges. We are looking for someone passionate about HCM technology who will partner with a wide range of internal and external stakeholders to develop and implement best in class experiences. This is a new role, so we are looking for an experienced individual who can lend their expertise to building something new. Summary of Responsibilities: Provides day-to-day implementation and integration support for clients who utilize a supported HCM (Workday) to administer their MetLife benefits. * Oversees multiple customer integration projects in parallel, coordinating internal teams to integrate Absence, Eligibility, EOI, and Policy API integrations between MetLife and client HCM. * Develop best practice templates and standards for HCMs such as guides, project schedules, testing scenarios, and guardrails for integrations. * Proactively identify process and/or configuration gaps. Recommend, influence, drive, and implement opportunities to improve the customer’s employee, manager, and HR experience. * Participate in presale activities as technical SME for RFP and finalist activities. * Work with agile teams to provide requirements and validate new integration capabilities to ensure they meet customer expectations. * Partner with functional areas, business partners, business leaders, and cross-functional teams to understand business strategy and process and how technology delivery can change, support, or automate those processes. * Establish and develop relationships with partners throughout the enterprise, including Information Technology, Sales and Client Management, Client Success, Legal, etc. to ensure optimal cross functional system optimization and process design. * Support configuration of internal development tenants to build integrations for our clients. Knowledge/Skills/Competencies Required: * HS diploma or equivalent required, Bachelor’s degree of equivalent experience preferred; technical degree preferred. * Group Benefits experience with a preference towards operations, IT, distribution, and HR technology roles. * Prior experience integrating with HCMs and/or Ben Admins via EDI and API for Policy, Eligibility and Absence/Leave data. Preference to candidates with prior Workday, ADP, Oracle and/or UKG experience. * Preferred: Prior experience configuring HCM platforms * Knowledge of core HR functions including benefits, absence, and payroll. * Preferred HCM and Agile certifications (SAFe, Workday PRO certified). Equal Employment Opportunity/Disability/Veterans If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process. MetLife maintains a drug-free workplace.