You will enjoy benefits such as multiple Medical, Dental and Vision plans to choose from, Company Paid Life Insurance of 3 times your annual salary, Health Savings Accounts, Flexible Spending Accounts, 3 weeks' vacation, sick time to care for yourself and your family, 11 paid holidays and a Giving Day to do work that you are passionate about in the community. We also offer Employee Assistance Program (EAP), Adoption and IVF Assistance, and a Fitness Equipment Purchase Plan.\n

Investing in your financial wellness and career development is also important to us. We provide 401(k) match at 100% up to the first 5% of your contribution Employee Stock Purchase Plan, Discounted bank services, Legal protection, Tuition Reimbursement, Exceptional training, and development opportunities. \n

Who we are\n

With over 40 locations, nearly 700 employees, and $5.6 billion in total assets, Mercantile Bank has grown to be Michigan's largest community bank. What does it mean to be a community bank? Of course, we provide innovative financial products and services in a highly professional and personalized manner, but our dedication to serving our customers and communities doesn't stop there. Through our knowledgeable and service-focused team, we aim to make banking easier for people, and we are committed to building and strengthening relationships in the diverse communities we serve.\n

Position Details:\n

Assists with all aspects of quality service for new and existing clients. Contacts and assists new clients in the implementation of their Human Capital Management (HCM) relationship. Performs quality training to facilitate understanding with the client on the HCM system. Ensures the cohesive transition of the new client to a support specialist. Responds to and resolves client questions and problems, delivers quality customer service, and maintains a high level of productivity.\n

Located at our Wyoming South campus, this position (after training) has the opportunity to work from home 2-3 days per week.\n

Develop and maintain expert knowledge of functions and configuration on the HCM system and other bank software and systems. \n

\u00b7 Assist with all existing clients who have new configuration requirements and ongoing support needs for iSolved Payroll, Tax, General Ledger and Accruals.\n

\u00b7 Demonstrate expert knowledge of alliance and co-branded products and services. Support staff, clients, and other departments with expert knowledge of products, services, and pricing of alliance products. \n

\u00b7 Contact and assist clients in the process of obtaining information for payroll implementation policies, ascertaining implementation requirements and obtaining all configuration documentation for a proper audit trail. This may include both web, phone, and\/or in person meetings. \n

\u00b7 Perform all pre-training and pre-production testing requirements for successful quality assurance, training and transition to ongoing support.\n

\u00b7 Complete accurate and timely implementation to ensure quality of data conversion and production by established implementation timeline.\n

\u00b7 Possess the ability to trace and reconcile problems back to the source, analyze issues and make the appropriate decisions for correcting entries or configuration requirements. \n

\u00b7 Complete post implementation follow-up including contacting the customer to ensure that they are satisfied.\n

\u00b7 Making full and timely use of internal CRM system, checklists, and all client surveys to track and maintain workflows, communicate the phase of implementation, make notifications to internal department for timely ACH exposure set-up and to document each step of completion for the implementation. \n

\u00b7 Maintain updates to implementation tools when new releases are applied. This includes making updates to client analysis questions and implementation checklists maintained within the position. \n

\u00b7 Use Microsoft tools to format reports and extracts for implementation imports. \n

\u00b7 Maintain knowledge on the HCM system and any enhancements within the system to successfully support clients, sales and implementation team.\n

\u00b7 Perform billing actions according to proposal and contract.\n

\u00b7 Perform client terminations according to the Client Termination Procedure.\n

\u00b7 Make recommendations to HCM Implementation Supervisor and Department Head for data automation solutions and analytics.\n

\u00b7 Contribute to projects as assigned and provide overall guidance and support for initiatives and special projects that include HCM system components.\n

\u00b7 Utilize interpersonal and communication skills to train, instruct, and educate others on data configuration, accessibility and interpretation.\n

\u00b7 Communicate complex technical concepts with HR practitioners and leadership. \n

\u00b7 Utilize business intelligence and analytics tools to create and visualize information \n

\u00b7 Comply with all laws, regulations, bank policies, and procedures.\n

\u00b7 Complete all required training on time.\n

\u00b7 Other job functions may be determined and required from time to time.\n

Education\/Experience:\n

A high school education or GED (Equivalent job-related education and\/or experience will be considered if the necessary knowledge, skills and abilities to perform the functions of the job are proven.)\n

1-3 Years of HCM (Human Capital Management) or HRIS related experience, data management, data analysis\n

FPC or CCP Certification preferred but not required\n

Knowledge of Payroll related functions and systems\n

Advanced proficiency with Microsoft office with an emphasis on Excel\n