Job Description

The Client Service Rep is responsible for providing support to clients of Compliance Services.  The Compliance Services team provide services to the pharmaceutical and med device industries.  Work including Transparency Support and Outsourcing, Grants Management, HCP Screening and Tiering, and HCP Contracting.  Our teams need to provide service that is very accurate, timely, and with good customer service. 

The Client Service Rep delivers work every day using our proprietary software.  For that reason, comfort using technologies is critical.  Detailed process orientation and superior communication skills is very important.  Experience with pharmaceutical compliance regulations is helpful but not required.  Experience with legal contract concepts is helpful.      

Responsibilities:HCP Contracting and EngagementAfter getting system generated requests, develop contract for HCPs using given templates.Communicate with the HCP regarding contracts, obtain signatures, answer questions.

GeneralEffectively communicates requests for required information (e.g., missing information, clarification of information, documentation)Provide updates to team management on status of work, and issues addressed.Ensure work delivered is of good quality.Adherence to various policies (i.e. confidentiality, sensitive communication, intellectual property)Responds to client requests for customized reports.Reformats incoming files using Access, Excel, etc. to maintain information in IQVIA usable form.Maintains the integrity and quality of the files.Follows IQVIA quality standards in completing and verifying.Reviews the client requirements with the Client Service Reps to ensure clarity on each request.Identifies data errors.Advises Client Service Reps in creating custom deliverables.Analyzes errors and recovery methods for maintaining the files.

Qualification:

Proficiency in MS-Office, Word, Excel, and OutlookStrong PC technical skills in using Excel and Access.Good organizational skills and ability to meet deadlines working within a time sensitive environmentAbility to carry out some analysis and information gathering to resolve problems on routine matters.Detail oriented and the ability to handle multiple priorities while meeting strict deadlines.Excellent communication and interpersonal skills, with the ability to build strong relationships internally and work within a team environmentBachelor’s degree or equivalentContracts Management or Reports Analyst experience is a plus5 years or more related work experienceAmenable to work in MckinleyWilling to work in graveyard shift

IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry. We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. Learn more at https://jobs.iqvia.com