You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

•Plans and organizes Account Services activities and processes to ensure business goals, objectives and service standards are met.•Together with the Operations Leadership team, develops/revises policy, guidelines, procedures and processes to meet business needs and ensure responsiveness of service to the changing needs of the customers. •Drives continuous work improvement projects or customer service initiatives through implementation of new technology and process re-engineering; plans and implements new service offerings as approved. •Liaises with partners such as business partners and third-party providers and works with the various sales distribution channels (agency and bancassurance) to ensure quality of service delivery of the entire service chain, to resolve escalated service issues, and to determine required service improvements. •Approves transactions within authority limits. •Manages employee morale through the implementation of various reward, recognition and work-life balance programs. 

OTHERS: Prepares, monitors and controls annual plans and budgets for the section. Ensures that regulatory and management reports are submitted on time. 

Job Category:

Customer Service / Operations

Posting End Date:

30/12/2024