Company Description

Standard Bank Group is a leading Africa-focused financial services group, and an innovative player on the global stage, that offers a variety of career-enhancing opportunities – plus the chance to work alongside some of the sector’s most talented, motivated professionals. Our clients range from individuals, to businesses of all sizes, high net worth families and large multinational corporates and institutions. We’re passionate about creating growth in Africa. Bringing true, meaningful value to our clients and the communities we serve and creating a real sense of purpose for you.

Job Description

Responsibilities:

Lead and manage branch operations to ensure efficient, accurate, and cost-effective service delivery.Maintain high customer service standards, addressing enquiries and complaints promptly.Drive financial growth through cross-selling, revenue collection, and achievement of sales targets.Oversee cash operations, including LCY & FCY transactions, clearing processes, and ATM management.Ensure compliance with internal controls, AML/KYC procedures, and operational risk management tools.Manage branch assets, implement cost control measures, and maintain security protocols.Train, motivate, and appraise staff performance, fostering a productive work environment.Serve as the main strong room vault custodian and manage cash holding limits.Continuously update management on staff and client feedback, providing recommendations for growth.

QualificationsBachelor's degree in Business Administration, Information Technology, or related fieldMinimum 7-10 years of experience in service support or related field, with a proven track record in leadership rolesStrong leadership and management skills, with the ability to motivate and develop teamsExcellent communication and interpersonal skills, with the ability to interact effectively with all levels of the organizationAdvanced problem-solving and decision-making abilitiesCustomer-focused mindset with a commitment to delivering exceptional serviceProficiency in service management software and toolsIn-depth knowledge of IT service management frameworks, such as ITIL (certification preferred)Experience in implementing and improving service support processesStrong understanding of IT infrastructure and service delivery conceptsKnowledge of industry best practices in service supportAbility to work effectively in a fast-paced, dynamic environmentWillingness to travel within Tanzania as required

Additional Information

Behavioural Competencies:

Adopting Practical ApproachesArticulating InformationChallenging IdeasConvincing PeopleExploring PossibilitiesFollowing ProceduresGenerating IdeasMaking DecisionsProducing OutputProviding InsightsShowing ComposureUnderstanding People

Technical Competencies:

Application & Submission Verification (Consumer Banking)Banking Process & ProceduresClient Acceptance & ReviewClient KnowledgeProcessingProduct Knowledge (Consumer Banking)