[[title]] - [[cust3]] - [[filter4]], [[filter1]] **Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.** **Your main tasks and responsibilities:** + Responsible for the daily operations and business continuity of the functions located in the Madrid Hub, including the definition of operation KPIs. + Lead the expansion of the Madrid Hub following Sulzer Transformation Roadmap and objectives set by the organization. + Enforce Madrid hub vision and strategy aligned with Sulzer principles and HR policies, contributing to create a culture of integrity. + Support definition of roles and training required for new positions, teams, and functions migrated to the Madrid hub. + Forecast required office capacity and changes needed in the hub to adapt it to the operational needs. SULZER CONFIDENTIAL + Stay informed about trends in the SSC/GBS industries, regarding technical aspects, sharing with Sulzer Management and applying best practices to Madrid hub. + Support the integration across the different Madrid teams and the global group functions. + Communicate and act as escalation point for relevant stakeholders on the Hub’s operations and metrics. + Liaise with Sulzer Hub Heads in other locations to better coordinate joint processes and efficiencies. + Ensure there is an IT infrastructure and process in place to work efficiently, coordinating accordingly with IT infrastructure Management. + Enforce internal controls and governance framework in all the operations done in the hub, in alignment with Sulzer Internal Controls and Internal Audit. + Support technology implementation to achieve efficiencies in Madrid hub operations in all the areas. + Work closely with HR to implement local and corporate HR processes. + Cooperate closely with local HR to ensure effective recruiting, retention and talent development activities. **To succeed in this role, you will need:** **Skills** + Leadership: Strong leadership skills to guide the hub’s expansion and operations. + Strategic Thinking: Ability to think strategically and integrate HR and operational strategies. + Communication: Excellent communication skills (English and Spanish). + Organizational Skills: Superior organizational skills to manage multiple tasks and projects at the same time. + Problem-Solving: Proficient in identifying problems and implementing solutions. + Interpersonal Skills: Strong interpersonal skills to promote a positive work environment. + Adaptability: Adaptable to changing business needs and environments. + Proactivity: Proactive in suggesting and implementing improvements. + Teamwork: Collaborative mindset to work effectively with various teams and stakeholders. **Education** + Bachelor’s Degree: A degree in Business Administration, Management, or a related field is preferred. MBA is a plus. + Experience: 10 years proven experience in a leadership role, preferably in a global business services or shared services environment **What we offer you:** + A permanent contract. + A competitive salary as well as participation in the variable remuneration system based on personal and financial objectives. + Restaurant tickets. + Be part of an experienced, international team. + A good vibe working environment. + Enjoy great office facilities and a perfect location in Madrid Nuevos Ministerios, making your work experience both comfortable and convenient. + Other fringe benefits. International applicants are welcome to apply. No visa or work permit support can be provided for this role. **Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.** We are proud to be recognized as a Top Employer 2024 in Brazil, China, Germany, Switzerland, the United Kingdom and the United States. ​