The Peninsula London is seeking to hire a seasoned Head Concierge to oversee the Concierge Desk operations, ensuring excellent service with a strong focus on the Peninsula Service Principles.
An exceptional opportunity to join our high-profile flagship hotel in London. The Peninsula Hotels espouses luxury service, dedication to our guests and commitment to our employees. Join our award-winning group, working alongside a highly experienced team.
Key accountabilities
Exceeds guest expectations with service, in keeping with the Peninsula Service Principles, focusing on the core principles. Looks for improvement for better service standards with a general theme of anticipating the guests' needs. Possesses an in-depth knowledge of the hotel and its offerings in all areas, city activities, i.e., theatre, the arts, special exhibits, concerts, shows, sporting events, leisure activities, sightseeing tours, etc. and establishes close contacts with people in these areas to provide exclusive experiences. Actively networks and builds key contacts within the hospitality, culture, and events sectors. Hires, develops, motivates, supervises, and performance manages department colleagues in maintaining a culture in compliance with mission, vision, values and cores principles HSH.
General requirements
Minimum 10-year experience in a Concierge Operation within which 2 year experience in the same capacity in a Luxury Hotel environment with similar standards and expectations. Thorough and resourceful knowledge of available city activities. Excellent time management, multitasking and organisational skills, highly adaptable, naturally positive. Fluent English communication proficiency. Expertise in a second language would be desirable.
At the Peninsula London, we look after:
Your financial wellbeing:
Excellent salary package Generous service charge distributed equitably to all colleagues Life Insurance Enhanced company contribution on pension plan
Your medical care:
Medical cash plans including optical and dental coverage Enhanced maternity and paternity leave plan
Your daily health routine:
State of the art heart of house facilities including a gym, fitness classes, relaxation room, contemplation room and nursing mothers’ room Colleague restaurant with healthy and balanced 24/7 food offerings On-site occupational health and safety nurse and wellbeing education sessions
Other perks:
High street and online shopping discounts Rewards and recognition initiatives Dry cleaning for uniforms and work attire
We look forward to welcoming you to the Peninsula family and receiving your resume.
Ideally situated in the heart of Belgravia, with views over Hyde Park Corner and Wellington Arch, The Peninsula London occupies one of the city’s most prestigious addresses. The newly built hotel, impeccably designed to harmonise with surrounding heritage buildings is just moments away from the city’s most iconic attractions, including Three Royal Parks, Buckingham Palace, Harrods, and Big Ben. Its 190 light-filled guest rooms and suites have been exquisitely designed by Peter Marino; its gathering spaces include several world-class restaurants and bars, including Brooklands helmed by Michelin-starred Chef Director Claude Bosi; the idyllic Peninsula Spa, and a luxury retail arcade.