About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Perched on a rocky promontory high above the Ionian Sea, the iconic San Domenico Palace welcomes you to a 14th-century convent reimagined. Swim in our clifftop infinity pool, stroll in magnificent Italian gardens, soak in the history, savour Michelin-starred dining and escape into a Four Seasons world of timeless beauty.

About the role
Reporting into the Guest Experience Manager you will be responsible for leading the operations of the Concierge Team. You will respond to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

What you will do

Interview, train and schedule the Concierge Staff. Supervise day-to-day performance of the staff. Coach staff to achieve Core and Service Culture standards. Conduct performance reviews. Discipline staff as needed.Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, inhouse events, directions, etc. Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices.Assure that Concierge Staff knows what activities are available in the city (theatre, sports, concerts, shows, special exhibits, sightseeing) and establish close contacts with vendors in these areas in order to provide information, ticketing, and reservations for guests. Assure that desk collateral and information for restaurants, museums, attractions, maps, and other local attractions are updated and currentProcess packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.Work closely with Front Desk, Reservations and Door Staff to assure smooth handling of guest arrivals and departures.

What you bring

Experience in a diversity of operational rooms division management positions with at least 3 years of experience in a leadership role within Front Office or Concierge, focusing on service quality.You will have a special talent for ensuring our employees feel at home and promoting a continuous learning environment that creates an atmosphere for professional development opportunities, being a passionate and motivated leader with excellent interpersonal and relationship-building skills to work with cross-functional teamsHave the highest level of integrity and transparency, strong business acumen, a passion for service and an exceptional eye for detail, and a desire to.Ability to read, speak and write English and Italian.

  

What we offer:

Competitive Salary, wages, and a comprehensive benefits package

Excellent Training and Development opportunities

Complimentary Dry Cleaning for Employee Uniforms

Meals available at our Employee Restaurant 

Employee Experience initiatives: from annual themed employee party to many ESG events throughout the year 

Employee Recognition Programs 

Opportunities to build a successful career with global potential 

Schedule & Hours:

This is a full-time position

The candidate must have a flexible schedule and work also on weekends and holidays.

This position is an Assistant Manager role. This position is based at the San Domenico Palace in Taormina and the contract is seasonal. You must possess the legal right to work in Italy.