Property About Us Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships. Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers. Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences. Check out this video for more information on our great company! #PGH-BMC Location Description Welcome to The Resort at Glade Springs, a distinguished property in the Pyramid Global Hospitality portfolio, located in the scenic beauty of West Virginia. Our resort features 200 guest rooms and an impressive 21,590 sq ft of meeting space, and a one-of-a-kind golf course stretching over 7,121 yards, providing a perfect blend of luxury and functionality. At The Resort at Glade Springs, we pride ourselves on delivering exceptional service and creating unforgettable experiences for our guests. As a member of our team, you'll work in a dynamic and supportive environment surrounded by natural beauty. We offer a wide range of positions across various departments, including guest services, food and beverage, housekeeping, spa and wellness, sales and marketing, and more. Joining our team means becoming part of a close-knit community that values teamwork, professionalism, and a passion for delivering outstanding service. We provide comprehensive training programs to ensure our employees have the skills and knowledge needed to excel in their roles. If you are a dedicated and enthusiastic individual with a passion for hospitality, we invite you to explore the exciting career opportunities available at The Resort at Glade Springs. Take the first step towards a rewarding career by applying today. Overview We are seeking a friendly, outgoing, qualified candidate to oversee our golf operations department under the direction of our General Manager. This position will be hiring in January 2025 to prepare for the summer season. Pay based on experience. POSITION SUMMARY: The Head Professional has the responsibility for the overall management of the day-to-day golf operation. ESSENTIAL JOB FUNCTIONS: Include the following, but other duties may be assigned. Maintain a high profile with membership and guests and positively promote the service philosophy of the Company. Under the direction of the Genereal Manager, assign daily tasks and supervise work activities of personnel in the department Maintain control of associate uniforms, ensuring that uniforms and name tags are worn and kept in proper condition at all times Assist in the planning and execution of club tournament program. Assist in the development of promotional materials to communicate the programs to the members and guests. Interpret and enforce golf rules and regulations Provide golf lessons to members and guests. Be a competent instructor whose qualifications have been approved by the PGA of America Play golf with members of all skill-levels to encourage enthusiasm Reconcile daily, weekly and monthly activity from point of sale computer system Assist with ordering, receiving, and storage programs including monthly inventory processes. Answer telephones clearly and concisely, to schedule future starting times and communicate information in a pleasant and professional manner Accurately operate point of sale system. Verify the accuracy of prices on all sales tickets. Collect green fees and cart fees Assist in the development of standards and maintain responsibility for cleanliness and appearance of Golf Shop storage areas and merchandise display Professionally communicate information, sell merchandise, and become fully knowledgeable of all products and sales techniques. Anticipate the needs of members and guests and offer appropriate merchandise alternatives Responsible for managing, opening, closing, and securing golf shop and storage areas using established procedures Responsible for purchasing, meeting retail revenue and cost of sales budget as well as maintaining monthly inventory for all Golf Shop retail.