The Head of IT CMDB will provide in-depth knowledge of configuration management processes, including practical application within multiple environments. The Configuration Manager will be responsible for implementing appropriate business processes as well as steer entire day-to-day execution through the asset lifecycle within the program and will enforce configuration management standards. Additional he/she is accountable to report the status of Service Integration tools (e.g. CMDB accuracy and completeness) regularly).

Skills:

Degree in Engineering, Computer Science or related field from recognized university with minimum 15yrs of total experience 3+ Years experience in Configuration management 5+ years of experience in Telecom/IT with leadership experience in large organizations and leading teams Understanding as well background in processes creation with purpose of enabling and simplifying operations Lead virtual teams and team members as defined Excellent presentation, communication, and interpersonal skills – both remote and in-person Collaboration with cross-functional stakeholders as well at various levels Experience in Event management based on ITIL Track proven experience as Solution architect in multi technological environments in global companies Able to act in our multidisciplinary and multicultural environment on all levels Highly independent and self-directed individual capable of working with minimal supervision. Highly experienced in ITIL process management Able to steer and coordinate people and stakeholders in a multidisciplinary and multi-cultural environment Ability to think strategically in terms of culture and behavior, business processes and technology and tools Good appreciation of customer needs at both operational and strategic levels Interpersonal, communication, consultancy, negotiation and training skills Practical and analytical problem-solving.

Minimum Qualifications:

At least 3 years working in Configuration Management support and/or Documentation Control roles At least 1 years Experience as a Service Delivery Manager for IT Service Integration Tools (Service Now, UPMX, EISEB) Proficiency in the use of Microsoft office tools is a necessity Fluent in written and spoken English Excellent presentation skills ITIL V4 foundation /intermediate certification

Preferred Qualifications:

ITIL V4 expert certification Six Sigma Operations intelligence practises, supporting data driven decisions, transparency, and visibility Strong understanding of IT Management methods, tools, principles, and standards, such as Lean, Agile, DevOps, ITIL understanding and experience of Key IT frameworks Ensures that the Service Asset and Configuration Management process is performed as designed Ensure day-to-day execution of Configuration and Service Integration (CMDB) as well as with all related IT units and external vendors in regards of configuration assets Ensures that pre-defined activities are aligned with the change management process Review and agree to improvements to existing CM processes. Ensures data quality, integrity and security of CM database. Provide regular status reports of status CM database in regards of accuracy and completeness Schedules audits on CM database and ensures implementing audit recommendations. Ensures in cooperation with Nokia security, guidelines to avoid unauthorized damage or usage of project items Ensures proper version controls of software deliverables. Ensures Plans, publicizes and is accountable for the implementation of an updated Configuration Management System (CMS). Ensures that the CMS is populated with CIs according to Nokia policy Ensures that CIs are uniquely identified with naming conventions. Keeping IT Service Integration Tools functional and secure making necessary alterations to or corrections in the IT Service Integration Tools documenting the use of and alterations made to the IT Service Integration Tools monitoring the operation and use of information systems and compiling statistics on them. Ensures that staff comply with identification standards for object types, environments, processes, life-cycles, documentation, versions, formats, baselines, releases and templates.