The Head of Area Operations Management defines the direction, enforces standardization, and manages the development of the operations and support function with its teams and staff, including a cross-market focus for increasing the value of IT for business and end-users. This individual aligns the direction by engaging and pushing for ongoing improvement with regional and headquarter-based stakeholders, ensures local and regional IT staff are integrated and developed for an ambitious, strong, and effective regional team (including external IT partners). The Head of Area Operations Management leads a unit of two teams and an additional two experienced IT managers, as well as 11 local IT managers (including their teams and dotted-line reports).

The Head of Area Operations Management ensures that defined service levels and high end-user satisfaction are met across the IT Area Europe & LATAM by utilizing and developing IT operations and support. In joint development with the Head of Infrastructure Management and the Head of Application Management roles in this Area, the person contributes to developing the area function as a role model.