The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the Head of Audit Servics with the resources to solve critical problems for the future of our business, which is why we need you. 

Position Responsibilities:

Plan and lead a team to execute various types of audits of assigned areas/countries (including Regional and Group-wide audits) in accordance with the audit methodology, departmental standards, and regulatory requirements.

Own relationship management responsibility of assigned areas/countries.

Assess adequacy of risk management and internal controls of assigned areas, segments, countries. Present findings to and reach agreement with the business unit management; make practical and value-added recommendations to improve control environment and efficiency and effectiveness of operations

Prepare and issued audit reports that are clear, concise, well-organized and able to comply with departmental service standards.

Represent Audit Services in meeting with respective regulators under assigned areas and promptly respond to regulators’ requests related to internal audit.

Represent Audit Services in various Audit Committees and Risk Committees of assigned areas.

Utilize technology to improve effectiveness and efficiency of audit process.

Ensure quality of work are completed and assigned KPIs are met.

Manage projects within time budgets and target dates, reporting any timing problems or budget over-runs to audit management.

Recruit talented staff and provide appropriate development and training utilizing the Audit Services Core Competencies model. Provide coaching to team members.

Follow up with business unit management regularly on the status/implementation of remediation actions for timely audit issue closure.

Actively participates in departmental initiatives.

Requirements:

15+ years’ relevant experience over internal audit of life insurance, pension, asset management and/or shariah business.

Good knowledge of audit methodologies, control frameworks and risk management techniques.

Actuarial experience in valuation or product development in pricing would be considered an asset.

Excellent communication skills, oral and written over Bahasa and English. Able to deal with confrontations and resolve conflicts.

Proven leadership skills and demonstrate people management capabilities.

Proven relationship skills including ability to deal effectively with staff at all levels to Assistant Vice President. 

Results-oriented with a keen focus on quality and delivering value; ability to balance multiple priorities and projects; strong attention to detail while retaining focus on the “big picture” and top risks; flexible and organized with the ability to oversee multiple projects concurrently.

Ability to quickly understand business processes and risks, identify key controls, analyze complex situations, reach appropriate conclusions, make value-added and practical recommendations and influence management to take appropriate actions on recommendations.

Recognized accounting (CA, CMA, CGA, CPA) or auditing (CIA, CISA) professional designation.

Strong team-player who willingly and openly shares ideas and knowledge. Able to collaborate with different team members in a multi-cultural environment.

Provide clear and timely constructive feedback. At the same time, actively seeks feedback from others and incorporates any necessary changes.

Challenges the status quo and proactively makes suggestions for continuous improvement.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement