Digital & Platform Services (D&PS) integrates Operations, Technology, Digital, Data, and AI to empower the Commercial & Investment Bank (CIB). We deliver the capabilities, products, and services that drive the success of the CIB and the firm.

As a Vice President within the Branch Operations team, you will take the lead in directing the D&PS Operations team in Manila, providing support to the Commercial & Investment Banking businesses. Your role will involve managing a dynamic team of around 20 professionals across Payments, Markets, and Wholesale KYC Operations, promoting a culture of excellence, innovation, and collaboration. You will be tasked with formulating and implementing strategic operational plans to boost efficiency, propel success, and guarantee smooth operations. Engaging with stakeholders at all levels, you will build strong relationships to ensure alignment and meet business objectives.

Job Responsibilities:

Lead and align Digital and Platform Services (D&PS) Operations across local, product, regional, and global groups, bridging priorities effectively. Develop and implement strategies to enhance efficiency, re-engineer processes, and simplify operations, supporting business targets and reducing operational costs. Ensure robust control and compliance with corporate policies and regulatory requirements relevant to Operations. Achieve financial targets, including cost management, capacity planning, and budget planning, to drive business growth and sustainability. Cultivate strong partnerships with cross-functional teams such as Technology, Sales, Product, Client Services, Finance, Compliance, and other operations groups at a strategic level. Review and approve the Business Continuity Plan and oversee periodic tests to ensure preparedness. Interface with regulatory bodies during onsite inspections, representing or leading market forums. Serve as a member of local committees, including Local Management Committee (LMC), Local Operating Committee (LOC), Regional Asset and Liability Committee (RALCO), Local Risk Review (LRR), Information Technology (IT), Anti-Money Laundering/Know Your Customer (AML/KYC), etc., and regional forums, ensuring appropriate governance is in place.

Required Qualifications, Capabilities, and Skills:

University degree in a relevant field. Minimum of 10 years’ experience in Operations or Risk Management. Strong managerial and leadership skills, with experience leading a sizable team and driving change initiatives. Demonstrated strategic thinking and execution capabilities. Strong influencing and negotiation skills to lead the group independently while interfacing with senior business partners and regulators. Extensive technical and regulatory experience, covering Transaction Banking products, Markets operations products, with a strong control and analytical mindset. Strong decision-making capabilities and the ability to identify problems and propose effective solutions. Effective delegation, planning, and time management skills to meet strict deadlines and team objectives. Adaptability in maintaining best practice standards and adjusting effectively to new work structures, processes, or requirements.