Are you looking for a new opportunity to use your Fraud and Operations leadership skills?

As the Head of our Complex Fraud Investigations (Vicepresident) team you will report to the Head of Complex Fraud and Quality and lead our Edinburgh based team of Fraud Investigators. You will work within Fraud Operations supporting our UK bank and internationally as we grow. This is a dynamic role where you will utilise your Operational and Fraud experience to protect our customers and the Bank. You will be accountable for the Complex Fraud operations team in location, focused on delivering an effective control environment, whilst optimising our efficiency whilst focusing on making the team a great place to work. 

Job Summary

As the Head of Complex Fraud and Investigations within our Fraud Operations, you will be instrumental in assisting customers who have fallen victim to intricate fraud or scams. Your role will encompass providing daily guidance and management to the Complex Fraud Investigations Team, ensuring tasks align with the bank's operational and fraud-related goals. You will oversee business operations across all designated functions and products, while also assessing control effectiveness, productivity, resource distribution, and quality. Your responsibilities will include steering actions and activities to fulfill business requirements. You will be tasked with creating a team centered on quality and results, identifying and recruiting team members with unique skills and expertise. Additionally, you will be responsible for cultivating a team of fraud experts who are leaders in their field, with the primary goal of reducing our vulnerability to fraud.

The Complex Fraud Investigations team will be the frontline of supporting our customers who have been the victim of complex fraud or scams. Meticulously investigating every aspect to ensure a fair outcome for our customer, and providing insight into trends that we can share with our frontline to provide better prevention moving forward. 

The team will oversee how we make decisions within the operation and provide insight and analysis on our outcomes in this space to improve our model moving forward. The team will be responsible for supporting the resolution of complaints related to fraud, working with our front line complaint and operational teams to provide subject matter expertise and ensure a great outcome for our customers. The team will also provide oversight of Quality for Fraud Operations, identifying where we are getting it wrong, overseeing action plans that drive quality improvements and managing exceptions.

Job Responsibilities

Manage the overal team, coordination and maintenance of Complex Fraud Investigations team, including oversight of processes and controls Direct the study and establishment of new and revised systems and procedures Meet financial targets  Lead cross-site / function projects Ensure assigned area(s) are adequately staffed and all personnel are trained and developed Work with peers throughout the Bank to develop, enhance and implement business strategies Build external relationships in functional area

Required qualifications, capabilities and skills

Relevant in-depth experience in Operational Leadership, ideally in Fraud related roles managing teams of equivalent size  Experience working with, Controls/ Operational Risk Management at a large, complex banking organizations in an Operational setting A strong track record of managing relationships at a senior level Proven management skills, including the ability to identify and develop new talent and to think and act strategically Able to work independently in a dynamic environment of change, challenge and multiple deadlines and priorities, high attention to detail Excellent communication skills, including active listening and the ability to capture and deliver key takeaways from engagements in writing Ability to perform under pressure and to manage competing priorities under tight deadlines 

Preferred qualifications, capabilities and skills

Detailed understanding of Fraud Operations within Banking Demonstrable understanding of banking regulations, ideally with a Fraud focus

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