Work Your Magic with us!  

 

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That's why we are always looking for curious minds that see themselves imagining the unimaginable with us.  

 

Your role:

 

As the Head of CRM Operations (all genders) for our Process Solutions business unit within our Life Science division, you will be at the forefront of transforming our Salesforce platform to enhance customer engagement and drive sales growth. You will collaborate with key leaders across various functions to evaluate and improve our commercial and customer processes, ensuring that our CRM system aligns with business objectives.

 

Your leadership will guide a dedicated team (10 people globally), helping them develop professionally while optimizing CRM processes in tandem with process experts. You will oversee the configuration and maintenance of our CRM platform, advocating for digital projects that elevate our operational efficiency. By staying ahead of emerging CRM technologies, you will implement innovative solutions that enhance the customer experience. You will also manage cross-functional collaboration, ensuring that our CRM initiatives support internal users and facilitate seamless communication between departments. Training and supporting CRM users will be a key aspect of your role, driving improvements to maximize service levels and customer satisfaction. Your insights will shape the product roadmap for pricing and quoting functionality, aligning it with our organizational goals.

If you are passionate about leveraging technology to create exceptional customer experiences, we want to hear from you!

 

The ideal candidate can be located in any of our major Process Solutions hubs (USA, Germany, France, UK, Ireland or Singapore).

 

 

Who you are:

Master's degree in Business, Marketing or Information Technology.7+ years of experience with Salesforce and you are a certified Salesforce.com Administrator.Excellent leadership and project management skills to motivate and guide teams effectively.Strong analytical skills, allowing you to interpret data and make informed, data-driven decisions.Excellent communication and interpersonal skills to facilitate training and collaboration across teams.Ability to work collaboratively in a fast-paced environment and manage multiple prioritiesYou are knowledgeable about compliance and security standards, ensuring data protection regulations are met.You are committed to continuous improvement and innovation in CRM operations.

What we offer: We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!
 
Apply now and become a part of our diverse team!