Introduction

ASML brings together the most creative minds in science and technology to develop lithography machines that are key to producing faster, cheaper, more energy-efficient microchips. We design, develop, integrate, market and service these advanced machines, which enable our customers - the world’s leading chipmakers - to reduce the size and increase the functionality of their microchips, which in turn leads to smaller, more powerful consumer electronics. Our main headquarters are located in Veldhoven, the Netherlands, and we also have 18 office locations around the United States- including main offices in Hillsboro, OR, Wilton, CT, Chandler, AZ, San Jose, CA and San Diego, CA.

The Customer Support Organization is responsible for the installation, qualification, repair and maintenance of the ASML systems at the customer site and is responsible for the necessary transfer of know-how to the customer.  Local Customer Support branches perform these tasks for the customers within a specific region. 

The Head of CS US UIR (Upgrades, Installs, Relocation) ensures the successful service delivery and execution of projects in order to meet operational objectives and to support the US Customer Support Upgrades, Installs and Relocation Organization, accomplish ASML business priorities and deliver on customer commitments.

Roles and Responsibilities

Management: Define the strategic direction for the US CS UIR department, define priorities, and lead the implementation of deliverables with a focus on coaching and developing your people.

Customer interfacing: Be an ASML ambassador and represent the company towards the customer. As a Sr. Manager act as the point of contact for customer’s leadership team (cross segment; EUV, DUV & Applications). In parallel represent the Voice of the Customer within the ASML organization to enable improvements to existing products & processes and the design of new products, to meet and exceed customer expectations.

Project Execution: Engage resources to provide support for initiating, planning, and executing Projects for Customer Support in alignment with Sponsors and Corporate driven Projects. Work with ASML organizations to gather information and ensure project deliverables meets Customer Support requirements.

Customer Support Operation: Mobilize resources to provide service for ASML processes and tooling such that the Customer Support Sites can deliver customer satisfaction. Improve communication and performance of the Customer Support organization. Work with ASML customer support organization to gather information and ensure service meets customer requirements.

General: Optimize communication with continental and international co-operation. Implement and improve policies, processes, procedures, data base management and administrative control within the region.

Safety:  Ensure all operations are performed in a safe environment and drive towards a culture of safety first.

The holder of this position reports to the Head of US CS Field.

Education and Experience

Bachelors degree in a technical field or equivalent combination of education, skills & experience

Minimum 10+ years of work experience in the semiconductor industry with a minimum of 5 years in Leadership positions.

Minimum 5+ years of experience managing a Customer Support organization.

Minimum 5+ years’ experience with project and change management.

Skills

You’ll always have new challenges and new problems to solve – and working together is the only way to do that. You won’t work in a silo. Instead, you’ll be part of a creative, dynamic work environment where you’ll collaborate with supportive colleagues. There is always space for creative and unique points of view. You’ll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you’ll need the following skills:

People Development skills-drives the development of people, coaches and gives feedback.

Ability to inspire and motivate individuals and teams.

Strong Communications skills- communicates clearly and convincingly.

Excellent time management and delegation skills.

Ability to prioritize and organize actions effectively and efficiently.

Basic project management skills.

Self-starter that shows high drive, creativity, ambition and accountability.

Advanced analytic and problem solving skills, pays attention to detail and produces work that meets high quality standards.

Other information

Position requires up to 40% travel, and the willingness to work extended hours including nights, weekends, and holidays.

While performing the duties of this job, the employee routinely is required to sit; walk; talk; hear; use hands to keyboard, finger, handle, and feel; stoop, kneel, crouch, twist, reach, and stretch. 

The employee is occasionally required to move around the campus and customer sites.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Diversity and inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

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Request an Accommodation

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities.  An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company’s reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML’s process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.